50
NPS
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Intrawest Resorts Holdings
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About Intrawest Resorts Holdings' Brand
Intrawest is a premier North American mountain resort and adventure company. In 1976, they launched as a residential and urban real estate
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Intrawest Resorts Holdings NPS
Intrawest Resorts Holdings's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Intrawest Resorts Holdings's customers would recommend using the product based on a scale of -100 to 100.
Intrawest Resorts Holdings Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Intrawest Resorts Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Oct 2022 50 | Oct 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intrawest Resorts Holdings Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Intrawest Resorts Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Intrawest Resorts Holdings Product Quality
4/5
Intrawest Resorts Holdings has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Intrawest Resorts Holdings' overall Product Quality score rated by its users and customers.
Intrawest Resorts Holdings Product Information
Intrawest Resorts Holdings’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://intrawest.com
- Company Size
- 10,000+ Employees
Industry
Tech
Travel
Intrawest Resorts Holdings Pricing
Intrawest Resorts Holdings ROI & Value For Money
3.7/5
Intrawest Resorts Holdings has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Intrawest Resorts Holdings' overall ROI score rated by its users and customers.
Intrawest Resorts Holdings Customer Satisfaction (CSAT)
Intrawest Resorts Holdings Customer Satisfaction (CSAT) Score
100 / 100
Intrawest Resorts Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intrawest Resorts Holdings Customer Service
3.7/5
Intrawest Resorts Holdings has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Intrawest Resorts Holdings' overall Customer Service score rated by its users and customers.
About Intrawest Resorts Holdings's Customer Service
Address
Denver, CO
Website
http://intrawest.com
Phone Number
303-749-8200
Intrawest Resorts Holdings as an Employer
3.4/5
Intrawest Resorts Holdings has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Intrawest Resorts Holdings
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Intrawest Resorts Holdings scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Intrawest Resorts Holdings would recommend the brand to a friend. ENPS measures how likely Intrawest Resorts Holdings employees would recommend working at Intrawest Resorts Holdings to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
