8
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Invenergy
Marketing or Exec? Claim Your Free Account
About Invenergy's Brand
Invenergy develops, builds, owns and operates energy generation projects in North America and Europe.
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Invenergy NPS
Invenergy's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Invenergy's customers would recommend using the product based on a scale of -100 to 100.
Invenergy Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Invenergy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -15 | Jun 2023 | -15 |
Oct 2023 -25 | Oct 2023 | -25 |
Jan 2024 -11 | Jan 2024 | -11 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 9 | Mar 2024 | 9 |
Apr 2024 -1 | Apr 2024 | -1 |
Jul 2025 8 | Jul 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Invenergy Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Invenergy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Invenergy Product Quality
3.4/5
Invenergy has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Invenergy's overall Product Quality score rated by its users and customers.
Invenergy Product Information
Invenergy’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.invenergyllc.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
FinTech
Invenergy Pricing
Invenergy ROI & Value For Money
3.9/5
Invenergy has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Invenergy's overall ROI score rated by its users and customers.
Invenergy Customer Satisfaction (CSAT)
Invenergy Customer Satisfaction (CSAT) Score
90 / 100
Invenergy has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Invenergy Customer Service
3.9/5
Invenergy has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Invenergy's overall Customer Service score rated by its users and customers.
About Invenergy's Customer Service
Address
1 South Wacker Drive, Suite 1900, Chicago, IL
Website
http://www.invenergyllc.com
Phone Number
312-224-1400
Invenergy as an Employer
4.2/5
Invenergy has a 4.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Invenergy scored a 8 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Invenergy would recommend the brand to a friend. ENPS measures how likely Invenergy employees would recommend working at Invenergy to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
