0
NPS
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Inventure Foods
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About Inventure Foods' Brand
Inventure Foods manufactures and markets healthy/natural and indulgent specialty snack food products.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
4/5
Customer Service
Inventure Foods NPS
Inventure Foods's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Inventure Foods's customers would recommend using the product based on a scale of -100 to 100.
Inventure Foods Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Inventure Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Inventure Foods Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Inventure Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Inventure Foods Product Quality
4/5
Inventure Foods has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Inventure Foods' overall Product Quality score rated by its users and customers.
Inventure Foods Product Information
Inventure Foods’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.inventurefoods.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food & Beverages
Inventure Foods Pricing
Inventure Foods ROI & Value For Money
2.5/5
Inventure Foods has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Inventure Foods' overall ROI score rated by its users and customers.
Inventure Foods Customer Satisfaction (CSAT)
Inventure Foods Customer Satisfaction (CSAT) Score
100 / 100
Inventure Foods has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Inventure Foods Customer Service
4/5
Inventure Foods has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Inventure Foods' overall Customer Service score rated by its users and customers.
About Inventure Foods's Customer Service
Address
Phoenix, AZ
Website
www.inventurefoods.com/
Inventure Foods as an Employer
3.5/5
Inventure Foods has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Inventure Foods scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Inventure Foods would recommend the brand to a friend. ENPS measures how likely Inventure Foods employees would recommend working at Inventure Foods to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
