6
NPS
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Invesco
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About Invesco's Brand
Invesco is an independent investment management firm dedicated to delivering an investment experience that helps people get more out of life.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Invesco NPS
Invesco's Net Promoter Score (NPS) is a 6 with 46% Promoters, 14% Passives, and 40% Detractors. Net Promoter Score tracks whether Invesco's customers would recommend using the product based on a scale of -100 to 100.
Invesco Overall NPS
| 46% | Promoters |
|---|---|
| 14% | Passives |
| 40% | Detractors |
Invesco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 6 | Jun 2023 | 6 |
Aug 2023 5 | Aug 2023 | 5 |
Nov 2023 5 | Nov 2023 | 5 |
Dec 2023 5 | Dec 2023 | 5 |
Jan 2024 4 | Jan 2024 | 4 |
Apr 2024 3 | Apr 2024 | 3 |
Jun 2024 4 | Jun 2024 | 4 |
Oct 2024 6 | Oct 2024 | 6 |
Nov 2024 8 | Nov 2024 | 8 |
Aug 2025 5 | Aug 2025 | 5 |
Sep 2025 7 | Sep 2025 | 7 |
Dec 2025 5 | Dec 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Invesco NPS by Gender
Invesco's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Invesco's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
0
Invesco's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Invesco NPS by Ethnicity
Invesco's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Other 50 | Other | 50 |
Invesco NPS by Age
Invesco's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Invesco NPS by Usage
Invesco's NPS was rated the highest by customers who have used Invesco's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Invesco Customer Reviews
Out of the 2 Invesco customer reviews 2 were positive and 0 were constructive. Invesco customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Invesco Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Invesco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Invesco Customer Loyalty Score by Gender
Male customers rated Invesco's Customer Loyalty score 2% higher than Female customers.
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Male
80%
Yes
Female
78%
Yes
Invesco Customer Loyalty Score by Ethnicity
Invesco's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Invesco.
82
out of 100
Caucasian
78
out of 100
Other
Invesco Customer Loyalty Score by Age
Invesco's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
36-40 82% | 36-40 | 82% |
Invesco Customer Loyalty Score by Usage
Invesco's Customer Loyalty score was rated the highest by customers who have used Invesco's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Invesco Customer Loyalty Score by Industry
Invesco's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Invesco Product Quality
3.3/5
Invesco has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Invesco Product Information
Invesco’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Invesco's product the highest. Reviewers from the Tech industry rated Invesco the lowest at 4.4.
- Company Size
- 5,001-10,000 Employees
Industry
Banking and Financial Services
Quick Insights into Invesco Product Quality
Invesco's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Invesco's products/services for Less than 1 Year.
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Ranked Invesco Product Quality the Highest
Ranked Invesco Product Quality the Lowest
Invesco Product Quality Score by Gender
Male customers rated Invesco's Product Quality score 0.9 stars higher than Female customers.
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Male
4.1/5
Female
3.2/5
Invesco Product Quality Score by Ethnicity
Invesco's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Invesco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 5 | Other | 5 |
Invesco Product Quality Score by Age
Invesco's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Invesco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
36-40 3.9 | 36-40 | 3.9 |
Invesco Product Quality Score by Usage
Invesco's Product Quality score was rated the highest by customers who have used Invesco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Invesco Product Quality Score by Industry
Invesco's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Invesco Pricing
Invesco ROI & Value For Money
3.5/5
Invesco has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Invesco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Invesco.
Quick Insights into Invesco ROI
Invesco's ROI score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked Invesco ROI the Highest
Ranked Invesco ROI the Lowest
Invesco ROI Score by Gender
Male customers rated Invesco's ROI score 0.5 stars higher than Female customers.
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Male
3.7/5
Female
3.2/5
Invesco ROI Score by Ethnicity
Invesco's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Invesco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 4.5 | Other | 4.5 |
Invesco ROI Score by Age
Invesco's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Invesco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
36-40 3.7 | 36-40 | 3.7 |
Invesco ROI Score by Usage
Invesco's ROI score was rated the highest by customers who have used Invesco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Invesco ROI Score by Industry
Invesco's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Invesco Customer Satisfaction (CSAT)
Invesco Customer Satisfaction (CSAT) Score
66 / 100
Invesco has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
8%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Invesco Customer Satisfaction
Invesco's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked Invesco Customer Satisfaction the Highest
Ranked Invesco Customer Satisfaction the Lowest
Invesco Customer Satisfaction Score by Gender
Male customers rated Invesco's Customer Satisfaction score 63 points higher than Female customers.
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88 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 0% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Invesco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Invesco's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
17%
CSAT according to Other
Invesco's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Invesco.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Invesco Customer Satisfaction Score by Age
Invesco's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 100% |
Invesco Customer Satisfaction Score by Usage
Invesco's Customer Satisfaction score was rated the highest by customers who have used Invesco's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Invesco Customer Satisfaction Score by Industry
Invesco's Customer Satisfaction score was rated 100 points by Accounting industry customers.
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{
"title": "Invesco Customer Satisfaction Score by Industry",
"text": "Invesco's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Invesco's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}
]
}Invesco Customer Service
3.6/5
Invesco has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Invesco's Customer Service
Address
1555 Peachtree St NE, Atlanta, GA 30309
Website
http://www.invesco.com/portal/site/global
Phone Number
(713) 626-1919
Quick Insights into Invesco Customer Service
Invesco's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Invesco's Customer Service score.
Ranked Invesco Customer Service the Highest
Ranked Invesco Customer Service the Lowest
Invesco Customer Service Score by Gender
Male customers rated Invesco's Customer Service score 0.3 stars higher than Female customers.
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Male
3.7/5
Female
3.4/5
Invesco Customer Service Score by Ethnicity
Invesco's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Invesco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 4.6 | Other | 4.6 |
Invesco Customer Service Score by Age
Invesco's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Invesco.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
Invesco Customer Service Score by Usage
Invesco's Customer Service score was rated the highest by customers who have used Invesco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Invesco Customer Service Score by Industry
Invesco's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Invesco as an Employer
4.1/5
Invesco has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Invesco scored a 6 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Invesco would recommend the brand to a friend. ENPS measures how likely Invesco employees would recommend working at Invesco to a friend.
Net Promoter Score
6
NPS Score
| 46% | Promoters |
|---|---|
| 14% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
