100
NPS
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Invest Atlanta
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About Invest Atlanta's Brand
Invest Atlanta is the official economic development authority for the City of Atlanta.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
5/5
Customer Service
Invest Atlanta NPS
Invest Atlanta's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Invest Atlanta's customers would recommend using the product based on a scale of -100 to 100.
Invest Atlanta Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Invest Atlanta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Invest Atlanta Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Invest Atlanta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Invest Atlanta Product Quality
4/5
Invest Atlanta has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Invest Atlanta's overall Product Quality score rated by its users and customers.
Invest Atlanta Product Information
Invest Atlanta’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Invest Atlanta Pricing
Invest Atlanta ROI & Value For Money
4/5
Invest Atlanta has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Invest Atlanta's overall ROI score rated by its users and customers.
Invest Atlanta Customer Satisfaction (CSAT)
Invest Atlanta Customer Satisfaction (CSAT) Score
100 / 100
Invest Atlanta has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Invest Atlanta Customer Service
5/5
Invest Atlanta has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Invest Atlanta's overall Customer Service score rated by its users and customers.
About Invest Atlanta's Customer Service
Address
133 Peachtree Street NE Suite 2900, Atlanta, GA
Website
http://www.investatlanta.com/
Phone Number
4044773606
Invest Atlanta as an Employer
3.2/5
Invest Atlanta has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Invest Atlanta scored a 100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Invest Atlanta would recommend the brand to a friend. ENPS measures how likely Invest Atlanta employees would recommend working at Invest Atlanta to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
