-63
NPS
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InvestCloud
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About InvestCloud's Brand
Global WealthTech leader delivering connected technology, enhanced intelligence and inspired experiences for a smarter financial future. Named a CNBC World’s Top Fintech Company, a proof point of the company’s commitment to innovation and client success.
Brand at a Glance
43%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
2/5
Customer Service
InvestCloud NPS
InvestCloud's Net Promoter Score (NPS) is a -63 with 13% Promoters, 11% Passives, and 76% Detractors. Net Promoter Score tracks whether InvestCloud's customers would recommend using the product based on a scale of -100 to 100.
InvestCloud Overall NPS
| 13% | Promoters |
|---|---|
| 11% | Passives |
| 76% | Detractors |
InvestCloud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -42 | Oct 2022 | -42 |
Dec 2022 -48 | Dec 2022 | -48 |
Feb 2023 -51 | Feb 2023 | -51 |
Mar 2023 -49 | Mar 2023 | -49 |
Jun 2023 -51 | Jun 2023 | -51 |
Aug 2023 -52 | Aug 2023 | -52 |
Nov 2023 -54 | Nov 2023 | -54 |
Feb 2024 -55 | Feb 2024 | -55 |
Apr 2024 -57 | Apr 2024 | -57 |
May 2024 -57 | May 2024 | -57 |
Jan 2025 -62 | Jan 2025 | -62 |
Jul 2025 -63 | Jul 2025 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InvestCloud NPS by Gender
InvestCloud's NPS was rated -100 by Male customers on Comparably.
Male
-100
InvestCloud's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
InvestCloud's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
InvestCloud NPS by Ethnicity
InvestCloud's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
InvestCloud NPS by Age
InvestCloud's NPS was rated -100 points by customers ages 36-40 on Comparably.
InvestCloud NPS by Usage
InvestCloud's NPS was rated -100 points by customers who have used InvestCloud's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
InvestCloud Customer Loyalty
43%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
43% of InvestCloud users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
InvestCloud Customer Loyalty Score by Gender
InvestCloud's Customer Loyalty score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of InvestCloud.
Male
10%
Yes
Female
N/A
Yes
InvestCloud Customer Loyalty Score by Ethnicity
InvestCloud's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of InvestCloud.
10
out of 100
Caucasian
InvestCloud Customer Loyalty Score by Age
InvestCloud's Customer Loyalty score was rated 10% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of InvestCloud.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 10% | 36-40 | 10% |
InvestCloud Customer Loyalty Score by Usage
InvestCloud's Customer Loyalty score was rated the highest by customers who have used InvestCloud's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
InvestCloud Customer Loyalty Score by Industry
InvestCloud's Customer Loyalty score was rated 10% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
InvestCloud Product Quality
1.8/5
InvestCloud has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock InvestCloud's overall Product Quality score rated by its users and customers.
InvestCloud Product Information
InvestCloud’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated InvestCloud's product the highest.
- Website
- http://www.investcloud.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
FinTech
SaaS
Quick Insights into InvestCloud Product Quality
InvestCloud's Product Quality score was rated highest by customers who have used InvestCloud's products/services for 1 to 2 Years, and rated lowest by customers who have used InvestCloud's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked InvestCloud's Product Quality.
Ranked InvestCloud Product Quality the Highest
Ranked InvestCloud Product Quality the Lowest
InvestCloud Product Quality Score by Gender
InvestCloud's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of InvestCloud.
Male
1.5/5
Female
N/A
InvestCloud Product Quality Score by Ethnicity
InvestCloud's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of InvestCloud.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
InvestCloud Product Quality Score by Age
InvestCloud's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of InvestCloud.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
InvestCloud Product Quality Score by Usage
InvestCloud's Product Quality score was rated 1.5 stars by customers who have used InvestCloud's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
InvestCloud Product Quality Score by Industry
InvestCloud's Product Quality score was rated 1.5 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
InvestCloud Pricing
InvestCloud ROI & Value For Money
1.8/5
InvestCloud has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock InvestCloud's overall ROI score rated by its users and customers.
InvestCloud Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into InvestCloud ROI
InvestCloud's ROI score was rated highest by customers who have used InvestCloud's products/services for 1 to 2 Years, and rated lowest by customers who have used InvestCloud's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked InvestCloud's ROI score.
Ranked InvestCloud ROI the Highest
Ranked InvestCloud ROI the Lowest
InvestCloud ROI Score by Gender
InvestCloud's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of InvestCloud.
Male
1.5/5
Female
N/A
InvestCloud ROI Score by Ethnicity
InvestCloud's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of InvestCloud.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
InvestCloud ROI Score by Age
InvestCloud's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of InvestCloud.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
InvestCloud ROI Score by Usage
InvestCloud's ROI score was rated 1.5 stars by customers who have used InvestCloud's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
InvestCloud ROI Score by Industry
InvestCloud's ROI score was rated 1.5 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
InvestCloud Customer Satisfaction (CSAT)
InvestCloud Customer Satisfaction (CSAT) Score
6 / 100
InvestCloud has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into InvestCloud Customer Satisfaction
InvestCloud's Customer Satisfaction score was rated highest by customers who have used InvestCloud's products/services for 1 to 2 Years, and rated lowest by customers who have used InvestCloud's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked InvestCloud's Customer Satisfaction.
Ranked InvestCloud Customer Satisfaction the Highest
Ranked InvestCloud Customer Satisfaction the Lowest
InvestCloud Customer Satisfaction Score by Gender
InvestCloud's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of InvestCloud.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
InvestCloud Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
InvestCloud's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of InvestCloud.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
InvestCloud Customer Satisfaction Score by Age
InvestCloud's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of InvestCloud.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
InvestCloud Customer Satisfaction Score by Usage
InvestCloud's Customer Satisfaction score was rated 0 points by customers who have used InvestCloud's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
InvestCloud Customer Satisfaction Score by Industry
InvestCloud's Customer Satisfaction score was rated 0 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "InvestCloud Customer Satisfaction Score by Industry",
"text": "InvestCloud's Customer Satisfaction score was rated 0 points by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "InvestCloud's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}InvestCloud Customer Service
2/5
InvestCloud has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock InvestCloud's overall Customer Service score rated by its users and customers.
About InvestCloud's Customer Service
Address
700 North San Vicente Boulevard G605, West Hollywood, CA 90069
Website
http://www.investcloud.com
InvestCloud's Social Links
Quick Insights into InvestCloud Customer Service
InvestCloud's Customer Service score was rated highest by customers who have used InvestCloud's products/services for 1 to 2 Years, and rated lowest by customers who have used InvestCloud's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked InvestCloud's Customer Service score.
Ranked InvestCloud Customer Service the Highest
Ranked InvestCloud Customer Service the Lowest
InvestCloud Customer Service Score by Gender
InvestCloud's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of InvestCloud.
Male
1.5/5
Female
N/A
InvestCloud Customer Service Score by Ethnicity
InvestCloud's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of InvestCloud.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
InvestCloud Customer Service Score by Age
InvestCloud's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of InvestCloud.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
InvestCloud Customer Service Score by Usage
InvestCloud's Customer Service score was rated 1.5 stars by customers who have used InvestCloud's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
InvestCloud Customer Service Score by Industry
InvestCloud's Customer Service score was rated 1.5 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
InvestCloud as an Employer
4.7/5
InvestCloud has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
InvestCloud scored a -63 for Net Promoter Score and a 68 for Employee Net Promoter Score. NPS gauges how likely a customer of InvestCloud would recommend the brand to a friend. ENPS measures how likely InvestCloud employees would recommend working at InvestCloud to a friend.
Net Promoter Score
-63
NPS Score
| 13% | Promoters |
|---|---|
| 11% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
68
eNPS Score
| 75% | Promoters |
|---|---|
| 18% | Passive |
| 7% | Detractors |
