0
NPS
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Investors Title Company
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About Investors Title Company's Brand
"Investors Title, through its subsidiaries, writes title insurance policies that protect owners and lenders from losses due to covered title risks."
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Investors Title Company NPS
Investors Title Company's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Investors Title Company's customers would recommend using the product based on a scale of -100 to 100.
Investors Title Company Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Investors Title Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Investors Title Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Investors Title Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Investors Title Company Product Quality
5/5
Investors Title Company has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Investors Title Company's overall Product Quality score rated by its users and customers.
Investors Title Company Product Information
Investors Title Company’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.invtitle.com/
- Company Size
- 201-500 Employees
Industry
Insurance
Investors Title Company Pricing
Investors Title Company ROI & Value For Money
5/5
Investors Title Company has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Investors Title Company's overall ROI score rated by its users and customers.
Investors Title Company Customer Satisfaction (CSAT)
Investors Title Company Customer Satisfaction (CSAT) Score
100 / 100
Investors Title Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Investors Title Company Customer Service
5/5
Investors Title Company has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Investors Title Company's overall Customer Service score rated by its users and customers.
About Investors Title Company's Customer Service
Address
121 N Columbia St, Chapel Hill, NC 27514
Website
https://www.invtitle.com/
Investors Title Company's Social Links
Investors Title Company as an Employer
Consumer vs. Employees
Investors Title Company scored a 0 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Investors Title Company would recommend the brand to a friend. ENPS measures how likely Investors Title Company employees would recommend working at Investors Title Company to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
