0
NPS
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Invitae Corporation
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About Invitae Corporation's Brand
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Invitae Corporation NPS
Invitae Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Invitae Corporation's customers would recommend using the product based on a scale of -100 to 100.
Invitae Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Invitae Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Invitae Corporation Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Invitae Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Invitae Corporation Product Quality
3.4/5
Invitae Corporation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Invitae Corporation Product Information
Invitae Corporation’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://invitae.com
- Company Size
- 501-1,000 Employees
Invitae Corporation Pricing
Invitae Corporation ROI & Value For Money
3.2/5
Invitae Corporation has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Invitae Corporation Customer Satisfaction (CSAT)
Invitae Corporation Customer Satisfaction (CSAT) Score
33 / 100
Invitae Corporation has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Invitae Corporation Customer Service
3.3/5
Invitae Corporation has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Invitae Corporation's Customer Service
Website
http://invitae.com
Invitae Corporation as an Employer
2.9/5
Invitae Corporation has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Invitae Corporation
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Invitae Corporation scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Invitae Corporation would recommend the brand to a friend. ENPS measures how likely Invitae Corporation employees would recommend working at Invitae Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
