-1
NPS
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Invoice2go
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About Invoice2go's Brand
Mobile app to help small businesses manage cash flow, through easy-to-use invoicing, expense tracking and operational tools.
Brand at a Glance
79%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Invoice2go NPS
Invoice2go's Net Promoter Score (NPS) is a -1 with 38% Promoters, 23% Passives, and 39% Detractors. Net Promoter Score tracks whether Invoice2go's customers would recommend using the product based on a scale of -100 to 100.
Invoice2go Overall NPS
| 38% | Promoters |
|---|---|
| 23% | Passives |
| 39% | Detractors |
Invoice2go NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 10 | Sep 2022 | 10 |
Jan 2023 8 | Jan 2023 | 8 |
Feb 2023 5 | Feb 2023 | 5 |
Jul 2023 1 | Jul 2023 | 1 |
Sep 2023 0 | Sep 2023 | 0 |
Feb 2024 -1 | Feb 2024 | -1 |
Mar 2024 2 | Mar 2024 | 2 |
Oct 2024 3 | Oct 2024 | 3 |
Nov 2024 1 | Nov 2024 | 1 |
Jan 2025 0 | Jan 2025 | 0 |
Jul 2025 -4 | Jul 2025 | -4 |
Nov 2025 -3 | Nov 2025 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Invoice2go NPS by Gender
Female customers rated Invoice2go's NPS 65 points higher than Male customers.
Male
-66
Invoice2go's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-1
Invoice2go's NPS was rated -1 by Female customers on Comparably.
28%
Promoters
43%
Passives
29%
Detractors
Invoice2go NPS by Ethnicity
Invoice2go's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Invoice2go NPS by Usage
Invoice2go's NPS was rated the highest by customers who have used Invoice2go's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
Invoice2go Customer Reviews
Out of the 3 Invoice2go customer reviews 3 were positive and 0 were constructive. Invoice2go customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Invoice2go Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Invoice2go users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Invoice2go Customer Loyalty Score by Gender
Female customers rated Invoice2go's Customer Loyalty score 17% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Invoice2go.
Male
70%
Yes
Female
87%
Yes
Invoice2go Customer Loyalty Score by Ethnicity
Invoice2go's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Invoice2go.
80
out of 100
Caucasian
Invoice2go Customer Loyalty Score by Usage
Invoice2go's Customer Loyalty score was rated 61% by customers who have used Invoice2go's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Invoice2go Product Quality
3.1/5
Invoice2go has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Invoice2go's overall Product Quality score rated by its users and customers.
Invoice2go Product Information
Invoice2go serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. Invoice2go supports iOS, Web, and Android devices and offers products for small sized businesses.
Invoice2go’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Invoice2go's product the highest.
- Website
- http://www.invoice2go.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
FinTech
Mobile App
SaaS
Small Business Services
Languages Supported
English
Dutch
French
German
Spanish
Italian
Product Type
Payment Management Software
Payment Gateway Software
Quoting Software
Work Order Software
Time & Expense Software
Expense Management Software
Accounting Software
Billing & Invoicing Software
Recurring Billing Software
Applications Suite Software
Time Tracking Software
Business Management Software
Mobile Credit Card Processing Software
Construction Accounting Software
Quick Insights into Invoice2go Product Quality
Invoice2go's Product Quality score was rated highest by customers who have used Invoice2go's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Invoice2go Product Quality the Highest
Ranked Invoice2go Product Quality the Lowest
Invoice2go Product Quality Score by Gender
Female customers rated Invoice2go's Product Quality score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Invoice2go.
Male
2/5
Female
3.8/5
Invoice2go Product Quality Score by Ethnicity
Invoice2go's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Invoice2go.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Invoice2go Product Quality Score by Usage
Invoice2go's Product Quality score was rated the highest by customers who have used Invoice2go's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Invoice2go Product Quality Score by Industry
Invoice2go's Product Quality score was rated 3.2 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Invoice2go Pricing
Invoice2go ROI & Value For Money
2.9/5
Invoice2go has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Invoice2go's overall ROI score rated by its users and customers.
Invoice2go Pricing Plans
Invoice2go has a pricing structure that accommodates small businesses. Starting from $4.99/month, Invoice2go uses a subscription model and offers the following: STANDARD: $4.99 per month, ADVANCED: $7.99 per month, and UNLIMITED: $8.99 per month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Who Uses Invoice2go?
Small Businesses
Quick Insights into Invoice2go ROI
Invoice2go's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Invoice2go's ROI score.
Ranked Invoice2go ROI the Highest
Ranked Invoice2go ROI the Lowest
Invoice2go ROI Score by Gender
Female customers rated Invoice2go's ROI score 2.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Invoice2go.
Male
1.5/5
Female
3.9/5
Invoice2go ROI Score by Ethnicity
Invoice2go's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Invoice2go.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Invoice2go ROI Score by Usage
Invoice2go's ROI score was rated 1.9 stars by customers who have used Invoice2go's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Invoice2go ROI Score by Industry
Invoice2go's ROI score was rated 3.2 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Invoice2go Customer Satisfaction (CSAT)
Invoice2go Customer Satisfaction (CSAT) Score
52 / 100
Invoice2go has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
31%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Invoice2go Customer Satisfaction
Invoice2go's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Invoice2go's Customer Satisfaction.
Ranked Invoice2go Customer Satisfaction the Highest
Invoice2go Customer Satisfaction Score by Gender
Invoice2go's Customer Satisfaction score was rated 17 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Invoice2go.
17 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 83% |
Invoice2go Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Invoice2go's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Invoice2go.
38 / 100
Very Satisfied
13%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
50%
Invoice2go Customer Satisfaction Score by Usage
Invoice2go's Customer Satisfaction score was rated 20 points by customers who have used Invoice2go's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Invoice2go Customer Service
2.9/5
Invoice2go has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Invoice2go's overall Customer Service score rated by its users and customers.
About Invoice2go's Customer Service
Address
2317 Broadway St., Second Floor, Palo Alto, CA
Website
http://www.invoice2go.com
Quick Insights into Invoice2go Customer Service
Invoice2go's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Invoice2go's Customer Service score.
Ranked Invoice2go Customer Service the Highest
Ranked Invoice2go Customer Service the Lowest
Invoice2go Customer Service Score by Gender
Female customers rated Invoice2go's Customer Service score 2.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Invoice2go.
Male
1.5/5
Female
3.7/5
Invoice2go Customer Service Score by Ethnicity
Invoice2go's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Invoice2go.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Invoice2go Customer Service Score by Usage
Invoice2go's Customer Service score was rated 2 stars by customers who have used Invoice2go's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Invoice2go as an Employer
3.5/5
Invoice2go has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Invoice2go scored a -1 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Invoice2go would recommend the brand to a friend. ENPS measures how likely Invoice2go employees would recommend working at Invoice2go to a friend.
Net Promoter Score
-1
NPS Score
| 38% | Promoters |
|---|---|
| 23% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
