7
NPS
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Brand Page
ioninteractive
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About ioninteractive's Brand
Brand at a Glance
4.3/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
ioninteractive NPS
ioninteractive's Net Promoter Score (NPS) is a 7 with 39% Promoters, 29% Passives, and 32% Detractors. Net Promoter Score tracks whether ioninteractive's customers would recommend using the product based on a scale of -100 to 100.
ioninteractive Overall NPS
| 39% | Promoters |
|---|---|
| 29% | Passives |
| 32% | Detractors |
ioninteractive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 7 | Aug 2020 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ioninteractive NPS by Usage
ioninteractive's NPS was rated the highest by customers who have used ioninteractive's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
ioninteractive Product Quality
4.3/5
ioninteractive has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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ioninteractive Product Information
ioninteractive serves markets in the United States, Europe, Australia, Canada, and United Kingdom. ioninteractive supports Web devices and offers products for medium and large sized businesses.
ioninteractive’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Personalization and Behavioral Targeting Software
Campaign Management Software
Content Marketing Software
Application Builder Software
Sales Enablement Software
Landing Page Software
ioninteractive Pricing
ioninteractive ROI & Value For Money
4.1/5
ioninteractive has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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ioninteractive Pricing Plans
ioninteractive has a pricing structure that accommodates medium and large businesses. Starting from $2000/month, ioninteractive uses a subscription model. For the users that are not ready to commit yet, ioninteractive also offers a free trial.
Who Uses ioninteractive?
Medium Businesses
Large Enterprises
ioninteractive Customer Service
5/5
ioninteractive has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ioninteractive's Customer Service
Address
Boca Raton, FL
Website
https://www.ioninteractive.com/
Consumer vs. Employees
ioninteractive scored a 7 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of ioninteractive would recommend the brand to a friend. ENPS measures how likely ioninteractive employees would recommend working at ioninteractive to a friend.
Net Promoter Score
7
NPS Score
| 39% | Promoters |
|---|---|
| 29% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
