-50
NPS
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IP Fabric
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About IP Fabric's Brand
IP Fabric develops the next generation IP network infrastructure management solutions to visualize and safely control enterprise networks
Brand at a Glance
53%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
IP Fabric NPS
IP Fabric's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether IP Fabric's customers would recommend using the product based on a scale of -100 to 100.
IP Fabric Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
IP Fabric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Mar 2023 -50 | Mar 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IP Fabric Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of IP Fabric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IP Fabric Product Quality
2.7/5
IP Fabric has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock IP Fabric's overall Product Quality score rated by its users and customers.
IP Fabric Product Information
IP Fabric’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://ipfabric.io
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Enterprise
Productivity
IP Fabric Pricing
IP Fabric ROI & Value For Money
3.2/5
IP Fabric has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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IP Fabric Customer Satisfaction (CSAT)
IP Fabric Customer Satisfaction (CSAT) Score
33 / 100
IP Fabric has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IP Fabric Customer Service
3.3/5
IP Fabric has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About IP Fabric's Customer Service
Address
Francouzska 172/30, 12000 Czech Republic
Website
http://ipfabric.io
Phone Number
+420 720 022 997
IP Fabric's Social Links
IP Fabric as an Employer
3.3/5
IP Fabric has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
IP Fabric scored a -50 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of IP Fabric would recommend the brand to a friend. ENPS measures how likely IP Fabric employees would recommend working at IP Fabric to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
