-34
NPS
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IPC Systems
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About IPC Systems' Brand
We are a dedicated Fintech company focused on providing our clients with connectivity, security, and flexible solutions to reach financial markets anywhere, anytime. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
IPC Systems NPS
IPC Systems's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether IPC Systems's customers would recommend using the product based on a scale of -100 to 100.
IPC Systems Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
IPC Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Jul 2023 -50 | Jul 2023 | -50 |
Oct 2024 -20 | Oct 2024 | -20 |
Feb 2025 -33 | Feb 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IPC Systems Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of IPC Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IPC Systems Product Quality
3.1/5
IPC Systems has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock IPC Systems' overall Product Quality score rated by its users and customers.
IPC Systems Product Information
IPC Systems’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.ipc.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Hardware and Devices
IPC Systems Pricing
IPC Systems ROI & Value For Money
2.8/5
IPC Systems has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock IPC Systems' overall ROI score rated by its users and customers.
IPC Systems Customer Satisfaction (CSAT)
IPC Systems Customer Satisfaction (CSAT) Score
33 / 100
IPC Systems has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IPC Systems Customer Service
2.9/5
IPC Systems has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About IPC Systems's Customer Service
Address
1 State St # 12, New York, NY 10004, Estados Unidos, New York City, NY 07311
Website
http://www.ipc.com
Phone Number
(201)253-2000
IPC Systems's Social Links
IPC Systems as an Employer
4.6/5
IPC Systems has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
IPC Systems scored a -34 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of IPC Systems would recommend the brand to a friend. ENPS measures how likely IPC Systems employees would recommend working at IPC Systems to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 38% | Promoters |
|---|---|
| 41% | Passive |
| 21% | Detractors |
