-5
NPS
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Brand Page
IPG
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About IPG's Brand
IPG is an advertising and marketing services company delivering custom marketing and advertising solutions.
Brand at a Glance
80%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
IPG NPS
IPG's Net Promoter Score (NPS) is a -5 with 28% Promoters, 39% Passives, and 33% Detractors. Net Promoter Score tracks whether IPG's customers would recommend using the product based on a scale of -100 to 100.
IPG Overall NPS
| 28% | Promoters |
|---|---|
| 39% | Passives |
| 33% | Detractors |
IPG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 40 | Nov 2021 | 40 |
Jan 2022 34 | Jan 2022 | 34 |
Feb 2022 13 | Feb 2022 | 13 |
Mar 2022 12 | Mar 2022 | 12 |
Apr 2022 -10 | Apr 2022 | -10 |
Aug 2022 -9 | Aug 2022 | -9 |
Jan 2023 -8 | Jan 2023 | -8 |
Mar 2023 -1 | Mar 2023 | -1 |
Apr 2023 -7 | Apr 2023 | -7 |
May 2023 0 | May 2023 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 -7 | Oct 2023 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IPG NPS by Gender
IPG's NPS was rated -33 by Male customers on Comparably.
Male
-33
IPG's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
IPG's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
IPG Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of IPG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IPG Customer Loyalty Score by Gender
IPG's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
IPG Product Quality
3.1/5
IPG has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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IPG Product Information
IPG’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://ipg.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Healthcare
Quick Insights into IPG Product Quality
IPG's Product Quality score was rated highest by Male customers.
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Ranked IPG Product Quality the Highest
IPG Product Quality Score by Gender
IPG's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IPG.
Male
3.1/5
Female
N/A
IPG Pricing
IPG ROI & Value For Money
3.4/5
IPG has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into IPG ROI
IPG's ROI score was rated highest by Male customers.
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Ranked IPG ROI the Highest
IPG ROI Score by Gender
IPG's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IPG.
Male
3.1/5
Female
N/A
IPG Customer Satisfaction (CSAT)
IPG Customer Satisfaction (CSAT) Score
69 / 100
IPG has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IPG Customer Satisfaction
IPG's Customer Satisfaction score was rated highest by Male customers.
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Ranked IPG Customer Satisfaction the Highest
IPG Customer Satisfaction Score by Gender
IPG's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IPG.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
IPG Customer Service
3.6/5
IPG has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About IPG's Customer Service
Address
11605 Haynes Bridge Road, Suite 200, Alpharetta, GA 30009
Website
http://ipg.com
Phone Number
866-753-0046
Quick Insights into IPG Customer Service
IPG's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked IPG's Customer Service score.
Ranked IPG Customer Service the Highest
IPG Customer Service Score by Gender
IPG's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IPG.
Male
3.5/5
Female
N/A
IPG as an Employer
4.1/5
IPG has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
IPG scored a -5 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of IPG would recommend the brand to a friend. ENPS measures how likely IPG employees would recommend working at IPG to a friend.
Net Promoter Score
-5
NPS Score
| 28% | Promoters |
|---|---|
| 39% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 55% | Promoters |
|---|---|
| 14% | Passive |
| 31% | Detractors |
