Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Brand Page
IPG Mediabrands
Marketing or Exec? Claim Your Free Account

About IPG Mediabrands' Brand

IPG Mediabrands is committed to driving automated buying, pay-for-performance, and digital innovation solutions.

Brand at a Glance

79%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service

IPG Mediabrands NPS

IPG Mediabrands's Net Promoter Score (NPS) is a 42 with 63% Promoters, 16% Passives, and 21% Detractors. Net Promoter Score tracks whether IPG Mediabrands's customers would recommend using the product based on a scale of -100 to 100.

IPG Mediabrands Overall NPS

42
NPS
63%Promoters
16%Passives
21%Detractors
IPG Mediabrands Overall NPS

IPG Mediabrands NPS Trend

-100
-50
0
50
100
May 2020
-50
May 2020-50
Aug 2020
25
Aug 202025
Feb 2021
17
Feb 202117
Mar 2021
-1
Mar 2021-1
Jun 2021
0
Jun 20210
Jul 2021
11
Jul 202111
Aug 2021
33
Aug 202133
Sep 2021
38
Sep 202138
Jan 2022
43
Jan 202243
Feb 2022
34
Feb 202234
Mar 2022
34
Mar 202234
May 2022
42
May 202242

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

IPG Mediabrands NPS by Gender

IPG Mediabrands's NPS was rated 50 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of IPG Mediabrands.

Male

50

IPG Mediabrands's NPS was rated 50 by Male customers on Comparably.

Sign Up to learn about IPG Mediabrands' NPS Score rated by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors

Female

N/A

IPG Mediabrands's NPS is not yet rated by Female customers.

Sign Up to learn about IPG Mediabrands' NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

IPG Mediabrands Customer Reviews

What do you value most about this brand?
I like the creativity and the diversity in the workspace
Review from New York, NY / Female / Caucasian / 36-40

IPG Mediabrands Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of IPG Mediabrands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

79
79%
21
21%
IPG Mediabrands Customer Loyalty

IPG Mediabrands Customer Loyalty Score by Gender

IPG Mediabrands's Customer Loyalty score was rated 78 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of IPG Mediabrands.
Male
78%
Yes
Female
N/A
Yes

IPG Mediabrands Customer Loyalty Score by Industry

IPG Mediabrands's Customer Loyalty score was rated 70% by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Aerospace and Aviation
70%

IPG Mediabrands Product Quality

4.4/5

IPG Mediabrands has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

Sign Up to unlock IPG Mediabrands' overall Product Quality score rated by its users and customers.

IPG Mediabrands Product Information

IPG Mediabrands’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated IPG Mediabrands's product the highest.

Website
https://www.ipgmediabrands.com/
Company Size
10,000+ Employees

Industry

Tech
AdTech
Media
Sports & Entertainment

Quick Insights into IPG Mediabrands Product Quality

IPG Mediabrands's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.

Sign Up to unlock insights into how customers have ranked IPG Mediabrands' Product Quality.

Ranked IPG Mediabrands Product Quality the Highest

Aerospace and Aviation
4.6
Male
4.5

IPG Mediabrands Product Quality Score by Gender

IPG Mediabrands's Product Quality score was rated 4.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IPG Mediabrands.

Male

4.5/5

Female

N/A

IPG Mediabrands Product Quality Score by Industry

IPG Mediabrands's Product Quality score was rated 4.6 stars by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Aerospace and Aviation
4.6

IPG Mediabrands Pricing

IPG Mediabrands ROI & Value For Money

4.2/5

IPG Mediabrands has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock IPG Mediabrands' overall ROI score rated by its users and customers.

IPG Mediabrands Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.

Quick Insights into IPG Mediabrands ROI

IPG Mediabrands's ROI score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked IPG Mediabrands' ROI score.

Ranked IPG Mediabrands ROI the Highest

Male
4.4
Aerospace and Aviation
4.3

IPG Mediabrands ROI Score by Gender

IPG Mediabrands's ROI score was rated 4.4 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of IPG Mediabrands.

Male

4.4/5

Female

N/A

IPG Mediabrands ROI Score by Industry

IPG Mediabrands's ROI score was rated 4.3 stars by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Aerospace and Aviation
4.3

IPG Mediabrands Customer Satisfaction (CSAT)

IPG Mediabrands Customer Satisfaction (CSAT) Score

100 / 100

IPG Mediabrands has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

PRO Demo Our Brand Intelligence Solutions

Very Satisfied71%
Satisfied29%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

IPG Mediabrands Customer Service

4.1/5

IPG Mediabrands has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock IPG Mediabrands' overall Customer Service score rated by its users and customers.

About IPG Mediabrands's Customer Service

Address

100 West 33rd Street, 9th Floor, New York City, NY


Website

https://www.ipgmediabrands.com/


Phone Number

(212) 883-4751

Quick Insights into IPG Mediabrands Customer Service

IPG Mediabrands's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.

Sign Up to unlock insights into how customers have ranked IPG Mediabrands' Customer Service score.

Ranked IPG Mediabrands Customer Service the Highest

Aerospace and Aviation
4.5
Male
4.4

IPG Mediabrands Customer Service Score by Gender

IPG Mediabrands's Customer Service score was rated 4.4 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IPG Mediabrands.

Male

4.4/5

Female

N/A

IPG Mediabrands Customer Service Score by Industry

IPG Mediabrands's Customer Service score was rated 4.5 stars by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Aerospace and Aviation
4.5

IPG Mediabrands as an Employer

3.7/5

IPG Mediabrands has a 3.7/5 stars for its overall company culture rated by their employees

  IPG Mediabrands CEO
top
15%
CEO of IPG Mediabrands

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

IPG Mediabrands scored a 42 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of IPG Mediabrands would recommend the brand to a friend. ENPS measures how likely IPG Mediabrands employees would recommend working at IPG Mediabrands to a friend.

Net Promoter Score

42
NPS Score
63%Promoters
16%Passive
21%Detractors

Employee Net Promoter Score

0
eNPS Score
31%Promoters
38%Passive
31%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty