42
NPS
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IPG Mediabrands
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About IPG Mediabrands' Brand
IPG Mediabrands is committed to driving automated buying, pay-for-performance, and digital innovation solutions.
Brand at a Glance
79%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
IPG Mediabrands NPS
IPG Mediabrands's Net Promoter Score (NPS) is a 42 with 63% Promoters, 16% Passives, and 21% Detractors. Net Promoter Score tracks whether IPG Mediabrands's customers would recommend using the product based on a scale of -100 to 100.
IPG Mediabrands Overall NPS
| 63% | Promoters |
|---|---|
| 16% | Passives |
| 21% | Detractors |
IPG Mediabrands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -50 | May 2020 | -50 |
Aug 2020 25 | Aug 2020 | 25 |
Feb 2021 17 | Feb 2021 | 17 |
Mar 2021 -1 | Mar 2021 | -1 |
Jun 2021 0 | Jun 2021 | 0 |
Jul 2021 11 | Jul 2021 | 11 |
Aug 2021 33 | Aug 2021 | 33 |
Sep 2021 38 | Sep 2021 | 38 |
Jan 2022 43 | Jan 2022 | 43 |
Feb 2022 34 | Feb 2022 | 34 |
Mar 2022 34 | Mar 2022 | 34 |
May 2022 42 | May 2022 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IPG Mediabrands NPS by Gender
IPG Mediabrands's NPS was rated 50 by Male customers on Comparably.
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Male
50
IPG Mediabrands's NPS was rated 50 by Male customers on Comparably.
Sign Up to learn about IPG Mediabrands' NPS Score rated by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
IPG Mediabrands's NPS is not yet rated by Female customers.
Sign Up to learn about IPG Mediabrands' NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors
IPG Mediabrands Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of IPG Mediabrands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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IPG Mediabrands Customer Loyalty Score by Gender
IPG Mediabrands's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
IPG Mediabrands Customer Loyalty Score by Industry
IPG Mediabrands's Customer Loyalty score was rated 70% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
IPG Mediabrands Product Quality
4.4/5
IPG Mediabrands has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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IPG Mediabrands Product Information
IPG Mediabrands’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated IPG Mediabrands's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
Media
Sports & Entertainment
Quick Insights into IPG Mediabrands Product Quality
IPG Mediabrands's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked IPG Mediabrands Product Quality the Highest
IPG Mediabrands Product Quality Score by Gender
IPG Mediabrands's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IPG Mediabrands.
Male
4.5/5
Female
N/A
IPG Mediabrands Product Quality Score by Industry
IPG Mediabrands's Product Quality score was rated 4.6 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
IPG Mediabrands Pricing
IPG Mediabrands ROI & Value For Money
4.2/5
IPG Mediabrands has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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IPG Mediabrands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into IPG Mediabrands ROI
IPG Mediabrands's ROI score was rated highest by Male customers.
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Ranked IPG Mediabrands ROI the Highest
IPG Mediabrands ROI Score by Gender
IPG Mediabrands's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IPG Mediabrands.
Male
4.4/5
Female
N/A
IPG Mediabrands ROI Score by Industry
IPG Mediabrands's ROI score was rated 4.3 stars by Aerospace and Aviation industry customers.
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IPG Mediabrands Customer Satisfaction (CSAT)
IPG Mediabrands Customer Satisfaction (CSAT) Score
100 / 100
IPG Mediabrands has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IPG Mediabrands Customer Service
4.1/5
IPG Mediabrands has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About IPG Mediabrands's Customer Service
Address
100 West 33rd Street, 9th Floor, New York City, NY
Website
https://www.ipgmediabrands.com/
Phone Number
(212) 883-4751
Quick Insights into IPG Mediabrands Customer Service
IPG Mediabrands's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked IPG Mediabrands' Customer Service score.
Ranked IPG Mediabrands Customer Service the Highest
IPG Mediabrands Customer Service Score by Gender
IPG Mediabrands's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IPG Mediabrands.
Male
4.4/5
Female
N/A
IPG Mediabrands Customer Service Score by Industry
IPG Mediabrands's Customer Service score was rated 4.5 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
IPG Mediabrands as an Employer
3.7/5
IPG Mediabrands has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
IPG Mediabrands scored a 42 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of IPG Mediabrands would recommend the brand to a friend. ENPS measures how likely IPG Mediabrands employees would recommend working at IPG Mediabrands to a friend.
Net Promoter Score
42
NPS Score
| 63% | Promoters |
|---|---|
| 16% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 31% | Promoters |
|---|---|
| 38% | Passive |
| 31% | Detractors |
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