-25
NPS
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Brand Page
iPipeline
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About iPipeline's Brand
Pipeline is an on-demand service providing suite of sales distribution software to insurance and financial services markets.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
iPipeline NPS
iPipeline's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether iPipeline's customers would recommend using the product based on a scale of -100 to 100.
iPipeline Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
iPipeline NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
Oct 2022 -29 | Oct 2022 | -29 |
Apr 2023 -25 | Apr 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iPipeline Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of iPipeline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iPipeline Product Quality
3.7/5
iPipeline has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock iPipeline's overall Product Quality score rated by its users and customers.
iPipeline Product Information
iPipeline’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ipipeline.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Insurance
SaaS
iPipeline Pricing
iPipeline ROI & Value For Money
3/5
iPipeline has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock iPipeline's overall ROI score rated by its users and customers.
iPipeline Customer Satisfaction (CSAT)
iPipeline Customer Satisfaction (CSAT) Score
83 / 100
iPipeline has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iPipeline Customer Service
3.5/5
iPipeline has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock iPipeline's overall Customer Service score rated by its users and customers.
About iPipeline's Customer Service
Address
Exton, PA 19341
Website
http://www.ipipeline.com
Phone Number
1477793
iPipeline as an Employer
4.2/5
iPipeline has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
iPipeline scored a -25 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of iPipeline would recommend the brand to a friend. ENPS measures how likely iPipeline employees would recommend working at iPipeline to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 33% | Promoters |
|---|---|
| 47% | Passive |
| 20% | Detractors |
