50
NPS
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IPRO
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About IPRO's Brand
IPRO provides audience demographic data to websites of all sizes. Their SPOTSITE marketplace helps advertisers find targeted audiences
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
IPRO CMO
IPRO NPS
IPRO's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether IPRO's customers would recommend using the product based on a scale of -100 to 100.
IPRO Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
IPRO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IPRO Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of IPRO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IPRO Product Quality
1.5/5
IPRO has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IPRO's overall Product Quality score rated by its users and customers.
IPRO Product Information
IPRO’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.ipro.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Healthcare
IPRO Pricing
IPRO ROI & Value For Money
3/5
IPRO has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock IPRO's overall ROI score rated by its users and customers.
IPRO Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IPRO Customer Service
3/5
IPRO has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock IPRO's overall Customer Service score rated by its users and customers.
About IPRO's Customer Service
Address
350 Brannan Street, 1st Floor, San Francisco, CA United States of America
Website
http://www.ipro.com
Phone Number
(415) 975-0837
IPRO as an Employer
3.5/5
IPRO has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
IPRO scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of IPRO would recommend the brand to a friend. ENPS measures how likely IPRO employees would recommend working at IPRO to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
