25
NPS
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Brand Page
iProspect
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About iProspect's Brand
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
iProspect NPS
iProspect's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether iProspect's customers would recommend using the product based on a scale of -100 to 100.
iProspect Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
iProspect NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Sep 2021 33 | Sep 2021 | 33 |
Oct 2021 60 | Oct 2021 | 60 |
Nov 2021 43 | Nov 2021 | 43 |
Jan 2022 37 | Jan 2022 | 37 |
Aug 2023 30 | Aug 2023 | 30 |
Mar 2025 18 | Mar 2025 | 18 |
May 2025 25 | May 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iProspect NPS by Gender
iProspect's NPS was rated 100 by Male customers on Comparably.
Male
100
iProspect's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
iProspect's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
iProspect NPS by Usage
iProspect's NPS was rated 50 points by customers who have used iProspect's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
iProspect Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of iProspect users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iProspect Customer Loyalty Score by Gender
iProspect's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of iProspect.
Male
100%
Yes
Female
N/A
Yes
iProspect Customer Loyalty Score by Usage
iProspect's Customer Loyalty score was rated 78% by customers who have used iProspect's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
iProspect Product Quality
3.4/5
iProspect has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock iProspect's overall Product Quality score rated by its users and customers.
iProspect Product Information
iProspect’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.iprospect.com
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into iProspect Product Quality
iProspect's Product Quality score was rated highest by Male customers.
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Ranked iProspect Product Quality the Highest
iProspect Product Quality Score by Gender
iProspect's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of iProspect.
Male
3.8/5
Female
N/A
iProspect Product Quality Score by Usage
iProspect's Product Quality score was rated 3 stars by customers who have used iProspect's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
iProspect Pricing
iProspect ROI & Value For Money
3.3/5
iProspect has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into iProspect ROI
iProspect's ROI score was rated highest by Male customers.
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Ranked iProspect ROI the Highest
iProspect ROI Score by Gender
iProspect's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of iProspect.
Male
3.8/5
Female
N/A
iProspect ROI Score by Usage
iProspect's ROI score was rated 3 stars by customers who have used iProspect's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
iProspect Customer Satisfaction (CSAT)
iProspect Customer Satisfaction (CSAT) Score
66 / 100
iProspect has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into iProspect Customer Satisfaction
iProspect's Customer Satisfaction score was rated highest by customers who have used iProspect's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked iProspect's Customer Satisfaction.
Ranked iProspect Customer Satisfaction the Highest
iProspect Customer Satisfaction Score by Usage
iProspect's Customer Satisfaction score was rated 33 points by customers who have used iProspect's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
iProspect Customer Service
3.3/5
iProspect has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About iProspect's Customer Service
Address
One South Station, Boston, MA 02110
Website
http://www.iprospect.com
Phone Number
(800) 522-1152
iProspect's Social Links
Quick Insights into iProspect Customer Service
iProspect's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked iProspect's Customer Service score.
Ranked iProspect Customer Service the Highest
iProspect Customer Service Score by Gender
iProspect's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of iProspect.
Male
3.8/5
Female
N/A
iProspect Customer Service Score by Usage
iProspect's Customer Service score was rated 3 stars by customers who have used iProspect's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
iProspect as an Employer
2.5/5
iProspect has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
iProspect scored a 25 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of iProspect would recommend the brand to a friend. ENPS measures how likely iProspect employees would recommend working at iProspect to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
