25
NPS
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IPS Corporation
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About IPS Corporation's Brand
IPS(R) Corporation is the leading manufacturer of solvent cements, primers and sealants for all markets and applications
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
IPS Corporation NPS
IPS Corporation's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether IPS Corporation's customers would recommend using the product based on a scale of -100 to 100.
IPS Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
IPS Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 25 | Apr 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IPS Corporation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of IPS Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IPS Corporation Product Quality
3.3/5
IPS Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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IPS Corporation Product Information
IPS Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://ipscorp.com
- Company Size
- 201-500 Employees
IPS Corporation Pricing
IPS Corporation ROI & Value For Money
3.5/5
IPS Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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IPS Corporation Customer Satisfaction (CSAT)
IPS Corporation Customer Satisfaction (CSAT) Score
75 / 100
IPS Corporation has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IPS Corporation Customer Service
3.4/5
IPS Corporation has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About IPS Corporation's Customer Service
Address
455 W. Victoria Street, Compton, CA
Website
http://ipscorp.com
Phone Number
(310) 898-3300
IPS Corporation as an Employer
3.5/5
IPS Corporation has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
IPS Corporation scored a 25 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of IPS Corporation would recommend the brand to a friend. ENPS measures how likely IPS Corporation employees would recommend working at IPS Corporation to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
