61
NPS
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Ipswitch
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About Ipswitch's Brand
Ipswitch provides IT management software that secures control over business.
Brand at a Glance
4.3/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Ipswitch NPS
Ipswitch's Net Promoter Score (NPS) is a 61 with 73% Promoters, 15% Passives, and 12% Detractors. Net Promoter Score tracks whether Ipswitch's customers would recommend using the product based on a scale of -100 to 100.
Ipswitch Overall NPS
| 73% | Promoters |
|---|---|
| 15% | Passives |
| 12% | Detractors |
Ipswitch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 62 | Aug 2020 | 62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ipswitch NPS by Usage
Ipswitch's NPS was rated the highest by customers who have used Ipswitch's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
Ipswitch Product Quality
4.3/5
Ipswitch has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Ipswitch Product Information
Ipswitch serves markets in the United States and Canada. Ipswitch supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Ipswitch’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Ipswitch's product the highest. Reviewers from the Tech industry rated Ipswitch the lowest at 4.3.
- Website
- https://www.ipswitch.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Productivity
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Spanish
Chinese (Simplified)
Japanese
Product Type
File Sharing Software
File Sync Software
Quick Insights into Ipswitch Product Quality
Ipswitch's Product Quality score was rated highest by customers who have used Ipswitch's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Ipswitch Product Quality the Highest
Ranked Ipswitch Product Quality the Lowest
Ipswitch Product Quality Score by Usage
Ipswitch's Product Quality score was rated 4.7 stars by customers who have used Ipswitch's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Ipswitch Product Quality Score by Industry
Ipswitch's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Ipswitch Pricing
Ipswitch ROI & Value For Money
4.2/5
Ipswitch has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Ipswitch Pricing Plans
Ipswitch has a pricing structure that accommodates medium and large businesses. Starting from $14995, Ipswitch uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Who Uses Ipswitch?
Medium Businesses
Large Enterprises
Quick Insights into Ipswitch ROI
Ipswitch's ROI score was rated highest by customers from the Banking and Financial Services industry.
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Ranked Ipswitch ROI the Highest
Ipswitch ROI Score by Industry
Ipswitch's ROI score was rated 4.4 stars by Banking and Financial Services industry customers.
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Ipswitch Customer Service
3.7/5
Ipswitch has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Ipswitch's Customer Service
Address
15 Wayside Road, Burlington, MA 01803
Website
https://www.ipswitch.com/
Phone Number
781-676-5800
Ipswitch as an Employer
4.1/5
Ipswitch has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ipswitch scored a 61 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Ipswitch would recommend the brand to a friend. ENPS measures how likely Ipswitch employees would recommend working at Ipswitch to a friend.
Net Promoter Score
61
NPS Score
| 73% | Promoters |
|---|---|
| 15% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
