18
NPS
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IQMS
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About IQMS' Brand
IQMS is an innovator in the design, development, and deployment of enterprise resource planning (ERP) and MES software.
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
IQMS NPS
IQMS's Net Promoter Score (NPS) is a 18 with 52% Promoters, 14% Passives, and 34% Detractors. Net Promoter Score tracks whether IQMS's customers would recommend using the product based on a scale of -100 to 100.
IQMS Overall NPS
| 52% | Promoters |
|---|---|
| 14% | Passives |
| 34% | Detractors |
IQMS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 18 | Aug 2020 | 18 |
Jun 2022 16 | Jun 2022 | 16 |
Jan 2023 15 | Jan 2023 | 15 |
Apr 2023 15 | Apr 2023 | 15 |
Feb 2025 17 | Feb 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IQMS NPS by Gender
IQMS's NPS was rated -34 by Male customers on Comparably.
Male
-34
IQMS's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
IQMS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
IQMS NPS by Usage
IQMS's NPS was rated the highest by customers who have used IQMS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -19 | Less than 1 Year | -19 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
IQMS Customer Reviews
Out of the 2 IQMS customer reviews 0 were positive and 2 were constructive. IQMS customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
IQMS Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of IQMS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IQMS Customer Loyalty Score by Gender
IQMS's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of IQMS.
Male
100%
Yes
Female
N/A
Yes
IQMS Product Quality
3.5/5
IQMS has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IQMS' overall Product Quality score rated by its users and customers.
IQMS Product Information
IQMS serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. IQMS offers products for large sized businesses.
IQMS’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Plastics industry rated IQMS's product the highest. Reviewers from the Manufacturing and Machinery industry rated IQMS the lowest at 2.9.
- Website
- http://www.iqms.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Productivity
Manufacturing
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into IQMS Product Quality
IQMS's Product Quality score was rated highest by customers who have used IQMS's products/services for 5 to 10 Years, and rated lowest by customers who have used IQMS's products/services for 2 to 5 Years.
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Ranked IQMS Product Quality the Highest
Ranked IQMS Product Quality the Lowest
IQMS Product Quality Score by Gender
IQMS's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IQMS.
Male
2.6/5
Female
N/A
IQMS Product Quality Score by Usage
IQMS's Product Quality score was rated the highest by customers who have used IQMS's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
IQMS Product Quality Score by Industry
IQMS's Product Quality score was rated the highest by Plastics industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
IQMS Pricing
IQMS ROI & Value For Money
3.6/5
IQMS has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock IQMS' overall ROI score rated by its users and customers.
IQMS Pricing Plans
IQMS has a pricing structure that accommodates large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare industry. The users from the Plastics industry think that they had the lowest ROI from IQMS.
Who Uses IQMS?
Large Enterprises
Quick Insights into IQMS ROI
IQMS's ROI score was rated highest by customers from the Healthcare industry, and rated lowest by customers from the Plastics industry.
Sign Up to unlock insights into how customers have ranked IQMS' ROI score.
Ranked IQMS ROI the Highest
Ranked IQMS ROI the Lowest
IQMS ROI Score by Gender
IQMS's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IQMS.
Male
2.6/5
Female
N/A
IQMS ROI Score by Industry
IQMS's ROI score was rated the highest by Healthcare industry customers, and the lowest by Plastics industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
IQMS Customer Satisfaction (CSAT)
IQMS Customer Satisfaction (CSAT) Score
50 / 100
IQMS has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IQMS Customer Satisfaction
IQMS's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked IQMS' Customer Satisfaction.
Ranked IQMS Customer Satisfaction the Highest
IQMS Customer Satisfaction Score by Gender
IQMS's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IQMS.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
IQMS Customer Service
3.6/5
IQMS has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock IQMS' overall Customer Service score rated by its users and customers.
About IQMS's Customer Service
Address
2231 Wisteria Lane, Paso Robles, CA 93446
Website
http://www.iqms.com
Phone Number
(805) 227-1122
IQMS's Social Links
Quick Insights into IQMS Customer Service
IQMS's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked IQMS' Customer Service score.
Ranked IQMS Customer Service the Highest
IQMS Customer Service Score by Gender
IQMS's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IQMS.
Male
3.6/5
Female
N/A
Consumer vs. Employees
IQMS scored a 18 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of IQMS would recommend the brand to a friend. ENPS measures how likely IQMS employees would recommend working at IQMS to a friend.
Net Promoter Score
18
NPS Score
| 52% | Promoters |
|---|---|
| 14% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
