21
NPS
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IQPC
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About IQPC's Brand
IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
IQPC NPS
IQPC's Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether IQPC's customers would recommend using the product based on a scale of -100 to 100.
IQPC Overall NPS
| 57% | Promoters |
|---|---|
| 7% | Passives |
| 36% | Detractors |
IQPC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2020 -100 | Nov 2020 | -100 |
Oct 2021 -50 | Oct 2021 | -50 |
Dec 2021 -60 | Dec 2021 | -60 |
Apr 2022 -15 | Apr 2022 | -15 |
May 2022 0 | May 2022 | 0 |
Oct 2022 11 | Oct 2022 | 11 |
Nov 2022 20 | Nov 2022 | 20 |
Mar 2023 27 | Mar 2023 | 27 |
May 2023 33 | May 2023 | 33 |
Jun 2023 23 | Jun 2023 | 23 |
Feb 2024 22 | Feb 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IQPC Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of IQPC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IQPC Product Quality
3.8/5
IQPC has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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IQPC Product Information
IQPC’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.iqpc.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
IQPC Pricing
IQPC ROI & Value For Money
3.1/5
IQPC has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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IQPC Customer Satisfaction (CSAT)
IQPC Customer Satisfaction (CSAT) Score
84 / 100
IQPC has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IQPC Customer Service
3.3/5
IQPC has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About IQPC's Customer Service
Address
535 Fifth Avenue 8th Floor, New York City, NY
Website
http://www.iqpc.com
Phone Number
2129731042
IQPC as an Employer
Consumer vs. Employees
IQPC scored a 21 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of IQPC would recommend the brand to a friend. ENPS measures how likely IQPC employees would recommend working at IQPC to a friend.
Net Promoter Score
21
NPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
