6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Irdeto
Marketing or Exec? Claim Your Free Account
About Irdeto's Brand
Irdeto is the world leader in digital platform security, protecting platforms and applications for video entertainment, video games, connected transport, connected health and IoT connected industries. Irdeto’s solutions and services enable customers to protect their revenue, create new offerings and fight cybercrime effectively. With more than 50 years of expertise in security, Irdeto’s software security technology and cyberservices protect more than six billion devices and applications for some of the world’s best-known and loved brands. With a unique heritage in security innovation, Irdeto is the well-established and reliable partner to build a secure future where people can embrace connectivity without fear.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Irdeto NPS
Irdeto's Net Promoter Score (NPS) is a 6 with 33% Promoters, 40% Passives, and 27% Detractors. Net Promoter Score tracks whether Irdeto's customers would recommend using the product based on a scale of -100 to 100.
Irdeto Overall NPS
| 33% | Promoters |
|---|---|
| 40% | Passives |
| 27% | Detractors |
Irdeto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2022 -50 | Mar 2022 | -50 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 17 | Mar 2023 | 17 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -11 | May 2023 | -11 |
Aug 2023 -10 | Aug 2023 | -10 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 8 | Dec 2023 | 8 |
Mar 2024 15 | Mar 2024 | 15 |
May 2024 7 | May 2024 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Irdeto NPS by Gender
Irdeto's NPS was rated 100 by Male customers on Comparably.
Male
100
Irdeto's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Irdeto's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Irdeto Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Irdeto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Irdeto Customer Loyalty Score by Gender
Irdeto's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Irdeto.
Male
70%
Yes
Female
N/A
Yes
Irdeto Customer Loyalty Score by Industry
Irdeto's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Irdeto Product Quality
3.4/5
Irdeto has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Irdeto's overall Product Quality score rated by its users and customers.
Irdeto Product Information
Irdeto’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Irdeto's product the highest.
- Website
- https://irdeto.com
- Company Size
- 501-1,000 Employees
Industry
Information Services
Tech
Gaming
Hardware and Devices
Quick Insights into Irdeto Product Quality
Irdeto's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Irdeto's Product Quality.
Ranked Irdeto Product Quality the Highest
Irdeto Product Quality Score by Gender
Irdeto's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Irdeto.
Male
4.6/5
Female
N/A
Irdeto Product Quality Score by Industry
Irdeto's Product Quality score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Irdeto Pricing
Irdeto ROI & Value For Money
3.6/5
Irdeto has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Irdeto's overall ROI score rated by its users and customers.
Irdeto Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Irdeto ROI
Irdeto's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Irdeto's ROI score.
Ranked Irdeto ROI the Highest
Irdeto ROI Score by Gender
Irdeto's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Irdeto.
Male
4.8/5
Female
N/A
Irdeto ROI Score by Industry
Irdeto's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Irdeto Customer Satisfaction (CSAT)
Irdeto Customer Satisfaction (CSAT) Score
73 / 100
Irdeto has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Irdeto Customer Satisfaction
Irdeto's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Irdeto's Customer Satisfaction.
Ranked Irdeto Customer Satisfaction the Highest
Irdeto Customer Satisfaction Score by Gender
Irdeto's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Irdeto.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Irdeto Customer Satisfaction Score by Industry
Irdeto's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Irdeto Customer Satisfaction Score by Industry",
"text": "Irdeto's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Irdeto's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Irdeto Customer Service
3.4/5
Irdeto has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Irdeto's overall Customer Service score rated by its users and customers.
About Irdeto's Customer Service
Address
Taurus Avenue 105, 2132 LS Netherlands
Website
https://irdeto.com
Phone Number
+31 23 556 2000
Irdeto's Social Links
Quick Insights into Irdeto Customer Service
Irdeto's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Irdeto's Customer Service score.
Ranked Irdeto Customer Service the Highest
Irdeto Customer Service Score by Gender
Irdeto's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Irdeto.
Male
4.8/5
Female
N/A
Irdeto Customer Service Score by Industry
Irdeto's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Irdeto as an Employer
4.6/5
Irdeto has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Irdeto scored a 6 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Irdeto would recommend the brand to a friend. ENPS measures how likely Irdeto employees would recommend working at Irdeto to a friend.
Net Promoter Score
6
NPS Score
| 33% | Promoters |
|---|---|
| 40% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 61% | Promoters |
|---|---|
| 22% | Passive |
| 17% | Detractors |
