-42
NPS
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iRhythm Technologies
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About iRhythm Technologies' Brand
iRhythm Technologies provides diagnostic monitoring solutions that facilitate early diagnosis and treatment of cardiac arrhythmia.
Brand at a Glance
37%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
iRhythm Technologies NPS
iRhythm Technologies's Net Promoter Score (NPS) is a -42 with 26% Promoters, 6% Passives, and 68% Detractors. Net Promoter Score tracks whether iRhythm Technologies's customers would recommend using the product based on a scale of -100 to 100.
iRhythm Technologies Overall NPS
| 26% | Promoters |
|---|---|
| 6% | Passives |
| 68% | Detractors |
iRhythm Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 17 | Jun 2022 | 17 |
Oct 2022 -1 | Oct 2022 | -1 |
Feb 2023 -13 | Feb 2023 | -13 |
Apr 2023 0 | Apr 2023 | 0 |
Nov 2023 -10 | Nov 2023 | -10 |
Jan 2024 -18 | Jan 2024 | -18 |
Feb 2024 -25 | Feb 2024 | -25 |
Oct 2024 -36 | Oct 2024 | -36 |
Jan 2025 -43 | Jan 2025 | -43 |
Jun 2025 -48 | Jun 2025 | -48 |
Jul 2025 -40 | Jul 2025 | -40 |
Nov 2025 -42 | Nov 2025 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iRhythm Technologies NPS by Gender
iRhythm Technologies's NPS was rated -100 by Female customers on Comparably.
Female
-100
iRhythm Technologies's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
iRhythm Technologies's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
iRhythm Technologies NPS by Ethnicity
iRhythm Technologies's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
iRhythm Technologies NPS by Usage
iRhythm Technologies's NPS was rated -100 points by customers who have used iRhythm Technologies's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
iRhythm Technologies Customer Reviews
Out of the 2 iRhythm Technologies customer reviews 0 were positive and 2 were constructive. iRhythm Technologies customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
iRhythm Technologies Customer Loyalty
37%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
37% of iRhythm Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iRhythm Technologies Customer Loyalty Score by Gender
iRhythm Technologies's Customer Loyalty score was rated 10 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of iRhythm Technologies.
Female
10%
Yes
Male
N/A
Yes
iRhythm Technologies Customer Loyalty Score by Ethnicity
iRhythm Technologies's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of iRhythm Technologies.
10
out of 100
Caucasian
iRhythm Technologies Customer Loyalty Score by Usage
iRhythm Technologies's Customer Loyalty score was rated 10% by customers who have used iRhythm Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
iRhythm Technologies Product Quality
2.3/5
iRhythm Technologies has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock iRhythm Technologies' overall Product Quality score rated by its users and customers.
iRhythm Technologies Product Information
iRhythm Technologies’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.irhythmtech.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into iRhythm Technologies Product Quality
iRhythm Technologies's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked iRhythm Technologies' Product Quality.
Ranked iRhythm Technologies Product Quality the Highest
iRhythm Technologies Product Quality Score by Gender
iRhythm Technologies's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of iRhythm Technologies.
Female
1.5/5
Male
N/A
iRhythm Technologies Product Quality Score by Ethnicity
iRhythm Technologies's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of iRhythm Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
iRhythm Technologies Product Quality Score by Usage
iRhythm Technologies's Product Quality score was rated 1.5 stars by customers who have used iRhythm Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
iRhythm Technologies Pricing
iRhythm Technologies ROI & Value For Money
2.2/5
iRhythm Technologies has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into iRhythm Technologies ROI
iRhythm Technologies's ROI score was rated highest by Caucasian customers.
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Ranked iRhythm Technologies ROI the Highest
iRhythm Technologies ROI Score by Gender
iRhythm Technologies's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of iRhythm Technologies.
Female
1.5/5
Male
N/A
iRhythm Technologies ROI Score by Ethnicity
iRhythm Technologies's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of iRhythm Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
iRhythm Technologies ROI Score by Usage
iRhythm Technologies's ROI score was rated 1.5 stars by customers who have used iRhythm Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
iRhythm Technologies Customer Satisfaction (CSAT)
iRhythm Technologies Customer Satisfaction (CSAT) Score
33 / 100
iRhythm Technologies has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into iRhythm Technologies Customer Satisfaction
iRhythm Technologies's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked iRhythm Technologies' Customer Satisfaction.
Ranked iRhythm Technologies Customer Satisfaction the Highest
iRhythm Technologies Customer Satisfaction Score by Gender
iRhythm Technologies's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of iRhythm Technologies.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
iRhythm Technologies Customer Service
2.1/5
iRhythm Technologies has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About iRhythm Technologies's Customer Service
Address
650 Townsend Street, Suite 380, San Francisco, CA
Website
http://www.irhythmtech.com
Phone Number
(415) 632-5700
Quick Insights into iRhythm Technologies Customer Service
iRhythm Technologies's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked iRhythm Technologies' Customer Service score.
Ranked iRhythm Technologies Customer Service the Highest
iRhythm Technologies Customer Service Score by Gender
iRhythm Technologies's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of iRhythm Technologies.
Female
1.5/5
Male
N/A
iRhythm Technologies Customer Service Score by Ethnicity
iRhythm Technologies's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of iRhythm Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
iRhythm Technologies Customer Service Score by Usage
iRhythm Technologies's Customer Service score was rated 1.5 stars by customers who have used iRhythm Technologies's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
iRhythm Technologies as an Employer
2.5/5
iRhythm Technologies has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
iRhythm Technologies scored a -42 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of iRhythm Technologies would recommend the brand to a friend. ENPS measures how likely iRhythm Technologies employees would recommend working at iRhythm Technologies to a friend.
Net Promoter Score
-42
NPS Score
| 26% | Promoters |
|---|---|
| 6% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 35% | Promoters |
|---|---|
| 6% | Passive |
| 59% | Detractors |
