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NPS
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Iridium Communications
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About Iridium Communications' Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Iridium Communications NPS
Iridium Communications's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Iridium Communications's customers would recommend using the product based on a scale of -100 to 100.
Iridium Communications Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Iridium Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Iridium Communications Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Iridium Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Iridium Communications Product Quality
4/5
Iridium Communications has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Iridium Communications Product Information
Iridium Communications’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.iridium.com
Iridium Communications Pricing
Iridium Communications ROI & Value For Money
4.5/5
Iridium Communications has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Iridium Communications Customer Service
4.5/5
Iridium Communications has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Iridium Communications's Customer Service
Website
http://www.iridium.com
