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NPS
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Iridium Satellite
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About Iridium Satellite's Brand
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Iridium Satellite NPS
Iridium Satellite's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Iridium Satellite's customers would recommend using the product based on a scale of -100 to 100.
Iridium Satellite Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Iridium Satellite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
May 2024 100 | May 2024 | 100 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Iridium Satellite Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Iridium Satellite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Iridium Satellite Product Quality
3.7/5
Iridium Satellite has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Iridium Satellite's overall Product Quality score rated by its users and customers.
Iridium Satellite Product Information
Iridium Satellite’s product quality score is a 3.7 out of 5 as rated by its users and customers.
Iridium Satellite Pricing
Iridium Satellite ROI & Value For Money
3.5/5
Iridium Satellite has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Iridium Satellite Customer Satisfaction (CSAT)
Iridium Satellite Customer Satisfaction (CSAT) Score
100 / 100
Iridium Satellite has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Iridium Satellite Customer Service
3.5/5
Iridium Satellite has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Iridium Satellite's overall Customer Service score rated by its users and customers.
Iridium Satellite as an Employer
2.6/5
Iridium Satellite has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Iridium Satellite scored a 0 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Iridium Satellite would recommend the brand to a friend. ENPS measures how likely Iridium Satellite employees would recommend working at Iridium Satellite to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 15% | Promoters |
|---|---|
| 31% | Passive |
| 54% | Detractors |
