50
NPS
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Iris
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About Iris' Brand
IRIS, a public-interest association created in 1991, is a French think tank on geopolitical and strategic issues.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Iris NPS
Iris's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Iris's customers would recommend using the product based on a scale of -100 to 100.
Iris Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Iris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Iris Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Iris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Iris Product Quality
5/5
Iris has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Iris Product Information
Iris’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Education
Iris Pricing
Iris ROI & Value For Money
4.7/5
Iris has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Iris Customer Satisfaction (CSAT)
Iris Customer Satisfaction (CSAT) Score
100 / 100
Iris has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Iris Customer Service
4.7/5
Iris has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Iris's Customer Service
Address
2 bis rue Mercoeur, 75011 France
Website
http://www.iris-france.org/en/
Phone Number
+33 1 53 27 60 60
Iris as an Employer
2.9/5
Iris has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Iris scored a 50 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Iris would recommend the brand to a friend. ENPS measures how likely Iris employees would recommend working at Iris to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 25% | Promoters |
|---|---|
| 44% | Passive |
| 31% | Detractors |
