-51
NPS
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IrisVR
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About IrisVR's Brand
IrisVR is a design and presentation tool that sends 3D models into virtual reality.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
IrisVR NPS
IrisVR's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether IrisVR's customers would recommend using the product based on a scale of -100 to 100.
IrisVR Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
IrisVR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jul 2021 -50 | Jul 2021 | -50 |
Aug 2021 0 | Aug 2021 | 0 |
Feb 2022 -25 | Feb 2022 | -25 |
Aug 2022 -40 | Aug 2022 | -40 |
Sep 2022 -51 | Sep 2022 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IrisVR Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of IrisVR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IrisVR Product Quality
3.2/5
IrisVR has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock IrisVR's overall Product Quality score rated by its users and customers.
IrisVR Product Information
IrisVR’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.irisvr.com
- Company Size
- 11-50 Employees
Industry
Tech
Marketplaces
SaaS
Virtual Reality
Construction
IrisVR Pricing
IrisVR ROI & Value For Money
3.2/5
IrisVR has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock IrisVR's overall ROI score rated by its users and customers.
IrisVR Customer Satisfaction (CSAT)
IrisVR Customer Satisfaction (CSAT) Score
25 / 100
IrisVR has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IrisVR Customer Service
2.7/5
IrisVR has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock IrisVR's overall Customer Service score rated by its users and customers.
About IrisVR's Customer Service
Address
New York City, NY
Website
http://www.irisvr.com
IrisVR as an Employer
3.0/5
IrisVR has a 3.0/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
IrisVR scored a -51 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of IrisVR would recommend the brand to a friend. ENPS measures how likely IrisVR employees would recommend working at IrisVR to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
