0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Iron Bow Technologies
Marketing or Exec? Claim Your Free Account
About Iron Bow Technologies' Brand
Iron Bow Technologies provides and resells information technology solutions to government and commercial customers.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Iron Bow Technologies NPS
Iron Bow Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Iron Bow Technologies's customers would recommend using the product based on a scale of -100 to 100.
Iron Bow Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Iron Bow Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Iron Bow Technologies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Iron Bow Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Iron Bow Technologies Product Quality
1.5/5
Iron Bow Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Iron Bow Technologies' overall Product Quality score rated by its users and customers.
Iron Bow Technologies Product Information
Iron Bow Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://ironbow.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Iron Bow Technologies Pricing
Iron Bow Technologies ROI & Value For Money
1.5/5
Iron Bow Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Iron Bow Technologies' overall ROI score rated by its users and customers.
Iron Bow Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Iron Bow Technologies Customer Service
1.5/5
Iron Bow Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Iron Bow Technologies' overall Customer Service score rated by its users and customers.
About Iron Bow Technologies's Customer Service
Address
Chantilly, VA
Website
https://ironbow.com/
Iron Bow Technologies as an Employer
3.9/5
Iron Bow Technologies has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Iron Bow Technologies scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Iron Bow Technologies would recommend the brand to a friend. ENPS measures how likely Iron Bow Technologies employees would recommend working at Iron Bow Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
