25
NPS
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Isagenix International
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About Isagenix International's Brand
Isagenix International LLC is a multilevel marketing company that markets dietary supplements and personal care products.
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Isagenix International NPS
Isagenix International's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether Isagenix International's customers would recommend using the product based on a scale of -100 to 100.
Isagenix International Overall NPS
| 55% | Promoters |
|---|---|
| 15% | Passives |
| 30% | Detractors |
Isagenix International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 25 | Dec 2021 | 25 |
Jan 2022 33 | Jan 2022 | 33 |
Oct 2022 40 | Oct 2022 | 40 |
Dec 2022 45 | Dec 2022 | 45 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 38 | Mar 2023 | 38 |
May 2023 29 | May 2023 | 29 |
Sep 2023 31 | Sep 2023 | 31 |
May 2024 22 | May 2024 | 22 |
Nov 2024 17 | Nov 2024 | 17 |
Dec 2024 20 | Dec 2024 | 20 |
Jan 2025 25 | Jan 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Isagenix International NPS by Gender
Female customers rated Isagenix International's NPS 66 points higher than Male customers.
Male
0
Isagenix International's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
66
Isagenix International's NPS was rated 66 by Female customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Isagenix International NPS by Ethnicity
Isagenix International's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Isagenix International NPS by Age
Isagenix International's NPS was rated 100 points by customers ages 66+ on Comparably.
Isagenix International NPS by Usage
Isagenix International's NPS was rated the highest by customers who have used Isagenix International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Isagenix International Customer Reviews
Out of the 3 Isagenix International customer reviews 3 were positive and 0 were constructive. Isagenix International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Isagenix International Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Isagenix International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Isagenix International Customer Loyalty Score by Gender
Female customers rated Isagenix International's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Isagenix International.
Male
55%
Yes
Female
85%
Yes
Isagenix International Customer Loyalty Score by Ethnicity
Isagenix International's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Isagenix International.
78
out of 100
Caucasian
Isagenix International Customer Loyalty Score by Age
Isagenix International's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Isagenix International.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Isagenix International Customer Loyalty Score by Usage
Isagenix International's Customer Loyalty score was rated the highest by customers who have used Isagenix International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Isagenix International Product Quality
4.1/5
Isagenix International has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Isagenix International Product Information
Isagenix International’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.isagenix.com
- Company Size
- 10,000+ Employees
Industry
AdTech
Food and Beverages
Healthcare
Quick Insights into Isagenix International Product Quality
Isagenix International's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers who have used Isagenix International's products/services for Less than 1 Year.
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Ranked Isagenix International Product Quality the Highest
Ranked Isagenix International Product Quality the Lowest
Isagenix International Product Quality Score by Gender
Female customers rated Isagenix International's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Isagenix International.
Male
3.7/5
Female
4.2/5
Isagenix International Product Quality Score by Ethnicity
Isagenix International's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Isagenix International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Isagenix International Product Quality Score by Age
Isagenix International's Product Quality score was rated 5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Isagenix International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 5 | 66+ | 5 |
Isagenix International Product Quality Score by Usage
Isagenix International's Product Quality score was rated the highest by customers who have used Isagenix International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Isagenix International Pricing
Isagenix International ROI & Value For Money
3.7/5
Isagenix International has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Isagenix International ROI
Isagenix International's ROI score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked Isagenix International ROI the Highest
Ranked Isagenix International ROI the Lowest
Isagenix International ROI Score by Gender
Female customers rated Isagenix International's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Isagenix International.
Male
3.1/5
Female
4.1/5
Isagenix International ROI Score by Ethnicity
Isagenix International's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Isagenix International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Isagenix International ROI Score by Age
Isagenix International's ROI score was rated 5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Isagenix International.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 5 | 66+ | 5 |
Isagenix International ROI Score by Usage
Isagenix International's ROI score was rated the highest by customers who have used Isagenix International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Isagenix International Customer Satisfaction (CSAT)
Isagenix International Customer Satisfaction (CSAT) Score
69 / 100
Isagenix International has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Isagenix International Customer Satisfaction
Isagenix International's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Isagenix International's Customer Satisfaction.
Ranked Isagenix International Customer Satisfaction the Highest
Ranked Isagenix International Customer Satisfaction the Lowest
Isagenix International Customer Satisfaction Score by Gender
Female customers rated Isagenix International's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Isagenix International.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Isagenix International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Isagenix International's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Isagenix International.
75 / 100
Very Satisfied
62%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Isagenix International Customer Satisfaction Score by Usage
Isagenix International's Customer Satisfaction score was rated the highest by customers who have used Isagenix International's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Isagenix International Customer Service
3.7/5
Isagenix International has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Isagenix International's Customer Service
Address
155 E. Rivulon Boulevard, Gilbert, AZ
Website
http://www.isagenix.com
Quick Insights into Isagenix International Customer Service
Isagenix International's Customer Service score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Isagenix International's Customer Service score.
Ranked Isagenix International Customer Service the Highest
Ranked Isagenix International Customer Service the Lowest
Isagenix International Customer Service Score by Gender
Female customers rated Isagenix International's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Isagenix International.
Male
3/5
Female
4.2/5
Isagenix International Customer Service Score by Ethnicity
Isagenix International's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Isagenix International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Isagenix International Customer Service Score by Age
Isagenix International's Customer Service score was rated 5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Isagenix International.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 5 | 66+ | 5 |
Isagenix International Customer Service Score by Usage
Isagenix International's Customer Service score was rated the highest by customers who have used Isagenix International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Isagenix International as an Employer
2.4/5
Isagenix International has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Isagenix International scored a 25 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Isagenix International would recommend the brand to a friend. ENPS measures how likely Isagenix International employees would recommend working at Isagenix International to a friend.
Net Promoter Score
25
NPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
