7
NPS
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ISG
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About ISG's Brand
ISG Plc is an international construction services company delivering Fit Out, Construction, Engineering Services and Specialist Solutions.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
ISG NPS
ISG's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether ISG's customers would recommend using the product based on a scale of -100 to 100.
ISG Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
ISG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 25 | Dec 2021 | 25 |
Jan 2022 40 | Jan 2022 | 40 |
Feb 2022 17 | Feb 2022 | 17 |
Mar 2022 29 | Mar 2022 | 29 |
Apr 2022 13 | Apr 2022 | 13 |
Jul 2022 22 | Jul 2022 | 22 |
Oct 2022 10 | Oct 2022 | 10 |
Jan 2023 9 | Jan 2023 | 9 |
Jul 2023 -1 | Jul 2023 | -1 |
Jan 2025 8 | Jan 2025 | 8 |
Apr 2025 15 | Apr 2025 | 15 |
Oct 2025 6 | Oct 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ISG Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of ISG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ISG Product Quality
3.9/5
ISG has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ISG Product Information
ISG’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.isgplc.com/
- Company Size
- 1,001-5,000 Employees
ISG Pricing
ISG ROI & Value For Money
3.6/5
ISG has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ISG Customer Satisfaction (CSAT)
ISG Customer Satisfaction (CSAT) Score
82 / 100
ISG has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
45%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ISG Customer Service
3.7/5
ISG has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ISG's Customer Service
Website
http://www.isgplc.com/
Phone Number
+44 20 7247 1717
ISG as an Employer
3.9/5
ISG has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
ISG scored a 7 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of ISG would recommend the brand to a friend. ENPS measures how likely ISG employees would recommend working at ISG to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
