-44
NPS
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iSolved HCM
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About iSolved HCM's Brand
Brand at a Glance
57%
Customer Loyalty
2.4/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
iSolved HCM NPS
iSolved HCM's Net Promoter Score (NPS) is a -44 with 28% Promoters, 0% Passives, and 72% Detractors. Net Promoter Score tracks whether iSolved HCM's customers would recommend using the product based on a scale of -100 to 100.
iSolved HCM Overall NPS
| 28% | Promoters |
|---|---|
| 0% | Passives |
| 72% | Detractors |
iSolved HCM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Mar 2024 -75 | Mar 2024 | -75 |
May 2024 -55 | May 2024 | -55 |
Jun 2024 -63 | Jun 2024 | -63 |
Aug 2024 -67 | Aug 2024 | -67 |
Sep 2024 -69 | Sep 2024 | -69 |
Feb 2025 -50 | Feb 2025 | -50 |
May 2025 -53 | May 2025 | -53 |
Dec 2025 -45 | Dec 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iSolved HCM Customer Reviews
Out of the 2 iSolved HCM customer reviews 1 was positive and 1 was constructive. iSolved HCM customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
iSolved HCM Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of iSolved HCM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iSolved HCM Product Quality
2.4/5
iSolved HCM has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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iSolved HCM Product Information
iSolved HCM’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- https://www.isolvedhcm.com/
iSolved HCM Pricing
iSolved HCM ROI & Value For Money
2.6/5
iSolved HCM has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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iSolved HCM Customer Satisfaction (CSAT)
iSolved HCM Customer Satisfaction (CSAT) Score
22 / 100
iSolved HCM has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iSolved HCM Customer Service
2.6/5
iSolved HCM has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About iSolved HCM's Customer Service
Website
https://www.isolvedhcm.com/
iSolved HCM as an Employer
Consumer vs. Employees
iSolved HCM scored a -44 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of iSolved HCM would recommend the brand to a friend. ENPS measures how likely iSolved HCM employees would recommend working at iSolved HCM to a friend.
Net Promoter Score
-44
NPS Score
| 28% | Promoters |
|---|---|
| 0% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
