-34
NPS
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Brand Page
iSpot.tv
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About iSpot.tv's Brand
iSpot.tv helps advertisers measure the brand and business impact of TV and streaming advertising, from concept to airing to conversion. Fast, accurate and actionable measurement and attribution solutions enable advertisers to assess creative effectiveness, enhance media plans and attribute advertising results for cross-platform campaigns, all while benchmarking against competitors and historical norms. Unlike legacy and ad hoc solutions, iSpot is purpose-built to measure the performance of every ad on television with digital-like precision and granularity in real time. With always-on performance insights unified across linear and streaming TV, advertisers can take quick and confident action to consistently drive business results. The company was founded in 2012 and is headquartered in Bellevue, Washington.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
iSpot.tv NPS
iSpot.tv's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether iSpot.tv's customers would recommend using the product based on a scale of -100 to 100.
iSpot.tv Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
iSpot.tv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
May 2025 -33 | May 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iSpot.tv Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of iSpot.tv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iSpot.tv Product Quality
3/5
iSpot.tv has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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iSpot.tv Product Information
iSpot.tv’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.ispot.tv/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
iSpot.tv Pricing
iSpot.tv ROI & Value For Money
2.7/5
iSpot.tv has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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iSpot.tv Customer Satisfaction (CSAT)
iSpot.tv Customer Satisfaction (CSAT) Score
67 / 100
iSpot.tv has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iSpot.tv Customer Service
3/5
iSpot.tv has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About iSpot.tv's Customer Service
Address
15831 NE 8th St., Suite 100, Bellevue, WA 98008
Website
http://www.ispot.tv/
Phone Number
(855) 477-6888
iSpot.tv's Social Links
iSpot.tv as an Employer
3.4/5
iSpot.tv has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
iSpot.tv scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of iSpot.tv would recommend the brand to a friend. ENPS measures how likely iSpot.tv employees would recommend working at iSpot.tv to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
