72
NPS
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IST Management
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About IST Management's Brand
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
IST Management NPS
IST Management's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether IST Management's customers would recommend using the product based on a scale of -100 to 100.
IST Management Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
IST Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
May 2021 100 | May 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 67 | Apr 2022 | 67 |
Jun 2024 71 | Jun 2024 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IST Management Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of IST Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IST Management Product Quality
3.9/5
IST Management has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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IST Management Product Information
IST Management’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
IST Management Pricing
IST Management ROI & Value For Money
3.9/5
IST Management has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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IST Management Customer Satisfaction (CSAT)
IST Management Customer Satisfaction (CSAT) Score
100 / 100
IST Management has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IST Management Customer Service
3.8/5
IST Management has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About IST Management's Customer Service
Website
http://www.istmanagement.com/
IST Management as an Employer
3.3/5
IST Management has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
IST Management scored a 72 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of IST Management would recommend the brand to a friend. ENPS measures how likely IST Management employees would recommend working at IST Management to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 31% | Promoters |
|---|---|
| 37% | Passive |
| 32% | Detractors |
