100
NPS
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Brand Page
iStar Financial
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About iStar Financial's Brand
iStar (NYSE: STAR) finances, invests in and develops real estate and real estate related assets as an adaptive investment company.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
iStar Financial NPS
iStar Financial's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether iStar Financial's customers would recommend using the product based on a scale of -100 to 100.
iStar Financial Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
iStar Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iStar Financial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of iStar Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iStar Financial Product Quality
1.5/5
iStar Financial has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock iStar Financial's overall Product Quality score rated by its users and customers.
iStar Financial Product Information
iStar Financial’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.istar.com
- Company Size
- 51-200 Employees
iStar Financial Pricing
iStar Financial ROI & Value For Money
5/5
iStar Financial has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock iStar Financial's overall ROI score rated by its users and customers.
iStar Financial Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iStar Financial Customer Service
5/5
iStar Financial has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock iStar Financial's overall Customer Service score rated by its users and customers.
About iStar Financial's Customer Service
Address
1114 Avenue of the Americas 39th Floor, New York City, NY
Website
http://www.istar.com
Phone Number
6782970101
iStar Financial as an Employer
Consumer vs. Employees
iStar Financial scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of iStar Financial would recommend the brand to a friend. ENPS measures how likely iStar Financial employees would recommend working at iStar Financial to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
