-100
NPS
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It's Just Lunch
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About It's Just Lunch's Brand
It’s Just Lunch was founded in 1991 by a resourceful, professional woman.
Brand at a Glance
85%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
It's Just Lunch NPS
It's Just Lunch's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether It's Just Lunch's customers would recommend using the product based on a scale of -100 to 100.
It's Just Lunch Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
It's Just Lunch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
It's Just Lunch Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of It's Just Lunch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
It's Just Lunch Product Quality
1.8/5
It's Just Lunch has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock It's Just Lunch's overall Product Quality score rated by its users and customers.
It's Just Lunch Product Information
It's Just Lunch’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://www.itsjustlunch.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
It's Just Lunch Pricing
It's Just Lunch ROI & Value For Money
1.7/5
It's Just Lunch has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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It's Just Lunch Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
It's Just Lunch Customer Service
1.8/5
It's Just Lunch has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About It's Just Lunch's Customer Service
Address
San Diego, CA 33009
Website
http://www.itsjustlunch.com/
Phone Number
760-779-0101
Consumer vs. Employees
It's Just Lunch scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of It's Just Lunch would recommend the brand to a friend. ENPS measures how likely It's Just Lunch employees would recommend working at It's Just Lunch to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
