37
NPS
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ITC Hotels
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About ITC Hotels' Brand
ITC Hotels is India's second largest hotel chain with over 100 hotels.
Brand at a Glance
75%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
ITC Hotels NPS
ITC Hotels's Net Promoter Score (NPS) is a 37 with 53% Promoters, 31% Passives, and 16% Detractors. Net Promoter Score tracks whether ITC Hotels's customers would recommend using the product based on a scale of -100 to 100.
ITC Hotels Overall NPS
| 53% | Promoters |
|---|---|
| 31% | Passives |
| 16% | Detractors |
ITC Hotels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 24 | Sep 2023 | 24 |
Oct 2023 16 | Oct 2023 | 16 |
Nov 2023 15 | Nov 2023 | 15 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 33 | Feb 2024 | 33 |
Jun 2024 32 | Jun 2024 | 32 |
Nov 2024 33 | Nov 2024 | 33 |
Jan 2025 34 | Jan 2025 | 34 |
Aug 2025 37 | Aug 2025 | 37 |
Sep 2025 35 | Sep 2025 | 35 |
Nov 2025 38 | Nov 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ITC Hotels NPS by Gender
ITC Hotels's NPS was rated 50 by Male customers on Comparably.
Male
50
ITC Hotels's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
ITC Hotels's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ITC Hotels NPS by Ethnicity
ITC Hotels's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
ITC Hotels NPS by Usage
ITC Hotels's NPS was rated 0 points by customers who have used ITC Hotels's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
ITC Hotels Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of ITC Hotels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ITC Hotels Customer Loyalty Score by Gender
ITC Hotels's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ITC Hotels.
Male
78%
Yes
Female
N/A
Yes
ITC Hotels Customer Loyalty Score by Ethnicity
ITC Hotels's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ITC Hotels.
78
out of 100
Asian or Pacific Islander
ITC Hotels Customer Loyalty Score by Usage
ITC Hotels's Customer Loyalty score was rated 70% by customers who have used ITC Hotels's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ITC Hotels Product Quality
4.2/5
ITC Hotels has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ITC Hotels' overall Product Quality score rated by its users and customers.
ITC Hotels Product Information
ITC Hotels’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.itchotels.in/
- Company Size
- 10,000+ Employees
Industry
Tech
Travel
Quick Insights into ITC Hotels Product Quality
ITC Hotels's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked ITC Hotels' Product Quality.
Ranked ITC Hotels Product Quality the Highest
ITC Hotels Product Quality Score by Gender
ITC Hotels's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ITC Hotels.
Male
4.7/5
Female
N/A
ITC Hotels Product Quality Score by Ethnicity
ITC Hotels's Product Quality score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ITC Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
ITC Hotels Product Quality Score by Usage
ITC Hotels's Product Quality score was rated 4.6 stars by customers who have used ITC Hotels's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ITC Hotels Pricing
ITC Hotels ROI & Value For Money
4.1/5
ITC Hotels has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into ITC Hotels ROI
ITC Hotels's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked ITC Hotels' ROI score.
Ranked ITC Hotels ROI the Highest
ITC Hotels ROI Score by Gender
ITC Hotels's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ITC Hotels.
Male
3.9/5
Female
N/A
ITC Hotels ROI Score by Ethnicity
ITC Hotels's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ITC Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
ITC Hotels ROI Score by Usage
ITC Hotels's ROI score was rated 3.8 stars by customers who have used ITC Hotels's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ITC Hotels Customer Satisfaction (CSAT)
ITC Hotels Customer Satisfaction (CSAT) Score
100 / 100
ITC Hotels has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ITC Hotels Customer Satisfaction
ITC Hotels's Customer Satisfaction score was rated highest by customers who have used ITC Hotels's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked ITC Hotels' Customer Satisfaction.
Ranked ITC Hotels Customer Satisfaction the Highest
ITC Hotels Customer Satisfaction Score by Gender
ITC Hotels's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ITC Hotels.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ITC Hotels Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
ITC Hotels' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ITC Hotels.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ITC Hotels Customer Satisfaction Score by Usage
ITC Hotels's Customer Satisfaction score was rated 100 points by customers who have used ITC Hotels's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ITC Hotels Customer Service
4/5
ITC Hotels has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ITC Hotels's Customer Service
Address
Gurdon, AR United States of America
Website
http://www.itchotels.in/
Phone Number
91 12 4417 1717
Quick Insights into ITC Hotels Customer Service
ITC Hotels's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked ITC Hotels' Customer Service score.
Ranked ITC Hotels Customer Service the Highest
ITC Hotels Customer Service Score by Gender
ITC Hotels's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ITC Hotels.
Male
4.4/5
Female
N/A
ITC Hotels Customer Service Score by Ethnicity
ITC Hotels's Customer Service score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ITC Hotels.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
ITC Hotels Customer Service Score by Usage
ITC Hotels's Customer Service score was rated 4.3 stars by customers who have used ITC Hotels's products/services for 5 to 10 Years.
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ITC Hotels as an Employer
3.9/5
ITC Hotels has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ITC Hotels scored a 37 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of ITC Hotels would recommend the brand to a friend. ENPS measures how likely ITC Hotels employees would recommend working at ITC Hotels to a friend.
Net Promoter Score
37
NPS Score
| 53% | Promoters |
|---|---|
| 31% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
