30
NPS
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Itransition
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About Itransition's Brand
Itransition Group Ltd. offers custom solution development, including Microsoft software product customization and integration. Document
Brand at a Glance
90%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Itransition NPS
Itransition's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Itransition's customers would recommend using the product based on a scale of -100 to 100.
Itransition Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Itransition NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Sep 2023 66 | Sep 2023 | 66 |
Jan 2024 75 | Jan 2024 | 75 |
Aug 2024 80 | Aug 2024 | 80 |
Nov 2024 83 | Nov 2024 | 83 |
Feb 2025 85 | Feb 2025 | 85 |
Mar 2025 63 | Mar 2025 | 63 |
Apr 2025 44 | Apr 2025 | 44 |
Aug 2025 30 | Aug 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Itransition NPS by Gender
Itransition's NPS was rated 67 by Male customers on Comparably.
Male
67
Itransition's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Itransition's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Itransition Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Itransition users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Itransition Customer Loyalty Score by Gender
Itransition's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Itransition.
Male
100%
Yes
Female
N/A
Yes
Itransition Product Quality
3.8/5
Itransition has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Itransition Product Information
Itransition’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.itransition.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Productivity
SaaS
Quick Insights into Itransition Product Quality
Itransition's Product Quality score was rated highest by Male customers.
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Ranked Itransition Product Quality the Highest
Itransition Product Quality Score by Gender
Itransition's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Itransition.
Male
4.3/5
Female
N/A
Itransition Pricing
Itransition ROI & Value For Money
4/5
Itransition has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Itransition ROI
Itransition's ROI score was rated highest by Male customers.
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Ranked Itransition ROI the Highest
Itransition ROI Score by Gender
Itransition's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Itransition Customer Satisfaction (CSAT)
Itransition Customer Satisfaction (CSAT) Score
88 / 100
Itransition has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Itransition Customer Satisfaction
Itransition's Customer Satisfaction score was rated highest by Male customers.
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Ranked Itransition Customer Satisfaction the Highest
Itransition Customer Satisfaction Score by Gender
Itransition's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Itransition.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Itransition Customer Service
4/5
Itransition has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Itransition's Customer Service
Address
5910 Courtyard Drive, Ste. 170, Austin, TX
Website
http://www.itransition.com
Phone Number
44 16 1408 1560
Quick Insights into Itransition Customer Service
Itransition's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Itransition's Customer Service score.
Ranked Itransition Customer Service the Highest
Itransition Customer Service Score by Gender
Itransition's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Itransition.
Male
4.5/5
Female
N/A
Itransition as an Employer
3.8/5
Itransition has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Itransition scored a 30 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Itransition would recommend the brand to a friend. ENPS measures how likely Itransition employees would recommend working at Itransition to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 48% | Promoters |
|---|---|
| 11% | Passive |
| 41% | Detractors |
