18
NPS
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Itron
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About Itron's Brand
Itron is a world-leading technology and services company dedicated to the resourceful use of energy and water.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
Itron NPS
Itron's Net Promoter Score (NPS) is a 18 with 52% Promoters, 14% Passives, and 34% Detractors. Net Promoter Score tracks whether Itron's customers would recommend using the product based on a scale of -100 to 100.
Itron Overall NPS
| 52% | Promoters |
|---|---|
| 14% | Passives |
| 34% | Detractors |
Itron NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 22 | Sep 2023 | 22 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 23 | Mar 2024 | 23 |
May 2024 18 | May 2024 | 18 |
Jul 2024 18 | Jul 2024 | 18 |
Aug 2024 19 | Aug 2024 | 19 |
Oct 2024 23 | Oct 2024 | 23 |
Jan 2025 25 | Jan 2025 | 25 |
Jul 2025 23 | Jul 2025 | 23 |
Nov 2025 20 | Nov 2025 | 20 |
Dec 2025 18 | Dec 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Itron NPS by Gender
Itron's NPS was rated 100 by Male customers on Comparably.
Male
100
Itron's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Itron's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Itron NPS by Usage
Itron's NPS was rated 100 points by customers who have used Itron's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Itron Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Itron users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Itron Customer Loyalty Score by Gender
Itron's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Itron.
Male
64%
Yes
Female
N/A
Yes
Itron Customer Loyalty Score by Usage
Itron's Customer Loyalty score was rated 100% by customers who have used Itron's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Itron Product Quality
3.8/5
Itron has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Itron Product Information
Itron’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.itron.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
Government & Legal
SaaS
Quick Insights into Itron Product Quality
Itron's Product Quality score was rated highest by customers who have used Itron's products/services for 2 to 5 Years.
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Ranked Itron Product Quality the Highest
Itron Product Quality Score by Gender
Itron's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Itron.
Male
3.5/5
Female
N/A
Itron Product Quality Score by Usage
Itron's Product Quality score was rated 4.3 stars by customers who have used Itron's products/services for 2 to 5 Years.
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Itron Pricing
Itron ROI & Value For Money
3.4/5
Itron has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Itron ROI
Itron's ROI score was rated highest by customers who have used Itron's products/services for 2 to 5 Years.
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Ranked Itron ROI the Highest
Itron ROI Score by Gender
Itron's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Itron ROI Score by Usage
Itron's ROI score was rated 4.3 stars by customers who have used Itron's products/services for 2 to 5 Years.
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Itron Customer Satisfaction (CSAT)
Itron Customer Satisfaction (CSAT) Score
78 / 100
Itron has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
41%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Itron Customer Satisfaction
Itron's Customer Satisfaction score was rated highest by customers who have used Itron's products/services for 2 to 5 Years.
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Ranked Itron Customer Satisfaction the Highest
Itron Customer Satisfaction Score by Gender
Itron's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Itron Customer Satisfaction Score by Usage
Itron's Customer Satisfaction score was rated 100 points by customers who have used Itron's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Itron Customer Service
3.8/5
Itron has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Itron's Customer Service
Address
2111 N Molter Road, Liberty Lake, WA 99019
Website
http://www.itron.com
Phone Number
3609060622
Quick Insights into Itron Customer Service
Itron's Customer Service score was rated highest by customers who have used Itron's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Itron's Customer Service score.
Ranked Itron Customer Service the Highest
Itron Customer Service Score by Gender
Itron's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Itron.
Male
3.3/5
Female
N/A
Itron Customer Service Score by Usage
Itron's Customer Service score was rated 4.1 stars by customers who have used Itron's products/services for 2 to 5 Years.
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Itron as an Employer
3.6/5
Itron has a 3.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Itron scored a 18 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Itron would recommend the brand to a friend. ENPS measures how likely Itron employees would recommend working at Itron to a friend.
Net Promoter Score
18
NPS Score
| 52% | Promoters |
|---|---|
| 14% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 28% | Promoters |
|---|---|
| 42% | Passive |
| 30% | Detractors |
