-22
NPS
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Ivalua
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About Ivalua's Brand
Ivalua is a leading provider of cloud-based, Spend Management software powered by AI agents. Our unified Source-to-Pay platform enables businesses to better manage all categories of spend and all suppliers, increasing profitability, improving sustainability, lowering risk and boosting employee productivity. We are trusted by hundreds of the world’s most admired brands and recognized as a leader by Gartner and other analysts.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Ivalua CMO
Ivalua NPS
Ivalua's Net Promoter Score (NPS) is a -22 with 31% Promoters, 16% Passives, and 53% Detractors. Net Promoter Score tracks whether Ivalua's customers would recommend using the product based on a scale of -100 to 100.
Ivalua Overall NPS
| 31% | Promoters |
|---|---|
| 16% | Passives |
| 53% | Detractors |
Ivalua NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -34 | Aug 2020 | -34 |
Nov 2022 -31 | Nov 2022 | -31 |
Mar 2023 -24 | Mar 2023 | -24 |
Oct 2023 -17 | Oct 2023 | -17 |
Dec 2023 -22 | Dec 2023 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ivalua NPS by Usage
Ivalua's NPS was rated -21 points by customers who have used Ivalua's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -21 | 2 to 5 Years | -21 |
Ivalua Customer Reviews
Out of the 40 Ivalua customer reviews 37 were positive and 3 were constructive. Ivalua customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Ivalua Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ivalua users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ivalua Product Quality
3.5/5
Ivalua has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Ivalua Product Information
Ivalua serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Ivalua supports Web devices and offers products for medium and large sized businesses.
Ivalua’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Ivalua's product the highest.
- Website
- http://www.ivalua.com
- Company Size
- 1,001-5,000 Employees
Industry
Information Services
Tech
FinTech
SaaS
Languages Supported
English
French
German
Spanish
Italian
Product Type
Purchasing Software
Procurement Software
Vendor Management Software
Contract Management Software
Sourcing Software
Supply Chain Management Software
Quick Insights into Ivalua Product Quality
Ivalua's Product Quality score was rated highest by customers who have used Ivalua's products/services for 2 to 5 Years.
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Ranked Ivalua Product Quality the Highest
Ivalua Product Quality Score by Usage
Ivalua's Product Quality score was rated 4.1 stars by customers who have used Ivalua's products/services for 2 to 5 Years.
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Ivalua Product Quality Score by Industry
Ivalua's Product Quality score was rated 3 stars by Energy and Manufacturing industry customers.
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Ivalua Pricing
Ivalua ROI & Value For Money
3.6/5
Ivalua has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Ivalua Pricing Plans
Ivalua has a pricing structure that accommodates medium and large businesses.
Who Uses Ivalua?
Medium Businesses
Large Enterprises
Ivalua Customer Satisfaction (CSAT)
Ivalua Customer Satisfaction (CSAT) Score
100 / 100
Ivalua has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ivalua Customer Service
3.6/5
Ivalua has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Ivalua's Customer Service
Address
102 Av. de Paris, Massy 91300 France
Website
http://www.ivalua.com
Phone Number
650-930-9710
Ivalua's Social Links
Ivalua as an Employer
4.9/5
Ivalua has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ivalua scored a -22 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Ivalua would recommend the brand to a friend. ENPS measures how likely Ivalua employees would recommend working at Ivalua to a friend.
Net Promoter Score
-22
NPS Score
| 31% | Promoters |
|---|---|
| 16% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 66% | Promoters |
|---|---|
| 27% | Passive |
| 7% | Detractors |
