-45
NPS
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IWG - International Workplace Group
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About IWG - International Workplace Group's Brand
IWG helps millions of people and businesses to work more productively every day.
Brand at a Glance
71%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.1/5
Customer Service
IWG - International Workplace Group NPS
IWG - International Workplace Group's Net Promoter Score (NPS) is a -45 with 17% Promoters, 21% Passives, and 62% Detractors. Net Promoter Score tracks whether IWG - International Workplace Group's customers would recommend using the product based on a scale of -100 to 100.
IWG - International Workplace Group Overall NPS
| 17% | Promoters |
|---|---|
| 21% | Passives |
| 62% | Detractors |
IWG - International Workplace Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -26 | Oct 2023 | -26 |
Nov 2023 -26 | Nov 2023 | -26 |
Feb 2024 -30 | Feb 2024 | -30 |
Apr 2024 -38 | Apr 2024 | -38 |
May 2024 -40 | May 2024 | -40 |
Jul 2024 -39 | Jul 2024 | -39 |
Sep 2024 -42 | Sep 2024 | -42 |
Nov 2024 -44 | Nov 2024 | -44 |
Apr 2025 -46 | Apr 2025 | -46 |
Oct 2025 -49 | Oct 2025 | -49 |
Nov 2025 -44 | Nov 2025 | -44 |
Dec 2025 -45 | Dec 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IWG - International Workplace Group NPS by Gender
Male customers rated IWG - International Workplace Group's NPS 11 points higher than Female customers.
Male
-75
IWG - International Workplace Group's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
-86
IWG - International Workplace Group's NPS was rated -86 by Female customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
IWG - International Workplace Group NPS by Ethnicity
IWG - International Workplace Group's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
African American/Black -75 | African American/Black | -75 |
IWG - International Workplace Group NPS by Age
IWG - International Workplace Group's NPS was rated -100 points by customers ages 36-40 on Comparably.
IWG - International Workplace Group NPS by Usage
IWG - International Workplace Group's NPS was rated -80 points by customers who have used IWG - International Workplace Group's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
IWG - International Workplace Group Customer Reviews
Out of the 2 IWG - International Workplace Group customer reviews 1 was positive and 1 was constructive. IWG - International Workplace Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
IWG - International Workplace Group Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of IWG - International Workplace Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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IWG - International Workplace Group Customer Loyalty Score by Gender
Female customers rated IWG - International Workplace Group's Customer Loyalty score 9% higher than Male customers.
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Male
78%
Yes
Female
87%
Yes
IWG - International Workplace Group Customer Loyalty Score by Ethnicity
IWG - International Workplace Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of IWG - International Workplace Group.
82
out of 100
Caucasian
78
out of 100
African American/Black
IWG - International Workplace Group Customer Loyalty Score by Age
IWG - International Workplace Group's Customer Loyalty score was rated 55% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
IWG - International Workplace Group Customer Loyalty Score by Usage
IWG - International Workplace Group's Customer Loyalty score was rated the highest by customers who have used IWG - International Workplace Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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IWG - International Workplace Group Product Quality
2.5/5
IWG - International Workplace Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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IWG - International Workplace Group Product Information
IWG - International Workplace Group’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.iwgplc.com
- Company Size
- 501-1,000 Employees
Industry
Commercial Real Estate
Real Estate
Quick Insights into IWG - International Workplace Group Product Quality
IWG - International Workplace Group's Product Quality score was rated highest by customers who have used IWG - International Workplace Group's products/services for 1 to 2 Years, and rated lowest by customers who have used IWG - International Workplace Group's products/services for Less than 1 Year.
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Ranked IWG - International Workplace Group Product Quality the Highest
Ranked IWG - International Workplace Group Product Quality the Lowest
IWG - International Workplace Group Product Quality Score by Gender
Male customers rated IWG - International Workplace Group's Product Quality score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
IWG - International Workplace Group Product Quality Score by Ethnicity
IWG - International Workplace Group's Product Quality score was rated 1.9 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of IWG - International Workplace Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.9 | African American/Black | 1.9 |
IWG - International Workplace Group Product Quality Score by Age
IWG - International Workplace Group's Product Quality score was rated 1.9 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of IWG - International Workplace Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.9 | 36-40 | 1.9 |
IWG - International Workplace Group Product Quality Score by Usage
IWG - International Workplace Group's Product Quality score was rated the highest by customers who have used IWG - International Workplace Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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IWG - International Workplace Group Pricing
IWG - International Workplace Group ROI & Value For Money
2.5/5
IWG - International Workplace Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into IWG - International Workplace Group ROI
IWG - International Workplace Group's ROI score was rated highest by customers who have used IWG - International Workplace Group's products/services for 1 to 2 Years, and rated lowest by customers who have used IWG - International Workplace Group's products/services for Less than 1 Year.
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Ranked IWG - International Workplace Group ROI the Highest
Ranked IWG - International Workplace Group ROI the Lowest
IWG - International Workplace Group ROI Score by Gender
Male customers rated IWG - International Workplace Group's ROI score 0.3 stars higher than Female customers.
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Male
1.9/5
Female
1.6/5
IWG - International Workplace Group ROI Score by Ethnicity
IWG - International Workplace Group's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of IWG - International Workplace Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2 | African American/Black | 2 |
IWG - International Workplace Group ROI Score by Age
IWG - International Workplace Group's ROI score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of IWG - International Workplace Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
IWG - International Workplace Group ROI Score by Usage
IWG - International Workplace Group's ROI score was rated the highest by customers who have used IWG - International Workplace Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
IWG - International Workplace Group Customer Satisfaction (CSAT)
IWG - International Workplace Group Customer Satisfaction (CSAT) Score
42 / 100
IWG - International Workplace Group has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
27%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IWG - International Workplace Group Customer Satisfaction
IWG - International Workplace Group's Customer Satisfaction score was rated highest by customers who have used IWG - International Workplace Group's products/services for 1 to 2 Years, and rated lowest by customers who have used IWG - International Workplace Group's products/services for Less than 1 Year.
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Ranked IWG - International Workplace Group Customer Satisfaction the Highest
Ranked IWG - International Workplace Group Customer Satisfaction the Lowest
IWG - International Workplace Group Customer Satisfaction Score by Gender
Female customers rated IWG - International Workplace Group's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IWG - International Workplace Group.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
29 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 57% |
IWG - International Workplace Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
IWG - International Workplace Group's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to African American/Black
IWG - International Workplace Group's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
IWG - International Workplace Group Customer Satisfaction Score by Age
IWG - International Workplace Group's Customer Satisfaction score was rated 25 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of IWG - International Workplace Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% |
IWG - International Workplace Group Customer Satisfaction Score by Usage
IWG - International Workplace Group's Customer Satisfaction score was rated the highest by customers who have used IWG - International Workplace Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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IWG - International Workplace Group Customer Service
2.1/5
IWG - International Workplace Group has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About IWG - International Workplace Group's Customer Service
Address
19 Dammstrasse, 6300 Switzerland
Website
https://www.iwgplc.com
IWG - International Workplace Group's Social Links
Quick Insights into IWG - International Workplace Group Customer Service
IWG - International Workplace Group's Customer Service score was rated highest by customers who have used IWG - International Workplace Group's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked IWG - International Workplace Group Customer Service the Highest
Ranked IWG - International Workplace Group Customer Service the Lowest
IWG - International Workplace Group Customer Service Score by Gender
Female customers rated IWG - International Workplace Group's Customer Service score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
IWG - International Workplace Group Customer Service Score by Ethnicity
IWG - International Workplace Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of IWG - International Workplace Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2 | African American/Black | 2 |
IWG - International Workplace Group Customer Service Score by Age
IWG - International Workplace Group's Customer Service score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of IWG - International Workplace Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
IWG - International Workplace Group Customer Service Score by Usage
IWG - International Workplace Group's Customer Service score was rated the highest by customers who have used IWG - International Workplace Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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IWG - International Workplace Group as an Employer
2.8/5
IWG - International Workplace Group has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of IWG - International Workplace Group
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
IWG - International Workplace Group scored a -45 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of IWG - International Workplace Group would recommend the brand to a friend. ENPS measures how likely IWG - International Workplace Group employees would recommend working at IWG - International Workplace Group to a friend.
Net Promoter Score
-45
NPS Score
| 17% | Promoters |
|---|---|
| 21% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
