15
NPS
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iZotope
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About iZotope's Brand
iZotope is an audio technology company that develops audio software for audio recording, mixing, broadcasting and sound designing.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.2/5
Customer Service
iZotope CMO
iZotope NPS
iZotope's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether iZotope's customers would recommend using the product based on a scale of -100 to 100.
iZotope Overall NPS
| 48% | Promoters |
|---|---|
| 19% | Passives |
| 33% | Detractors |
iZotope NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 44 | Jun 2021 | 44 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2021 36 | Nov 2021 | 36 |
Dec 2021 25 | Dec 2021 | 25 |
Jan 2022 30 | Jan 2022 | 30 |
Apr 2022 22 | Apr 2022 | 22 |
Dec 2022 19 | Dec 2022 | 19 |
Jan 2023 22 | Jan 2023 | 22 |
Feb 2023 23 | Feb 2023 | 23 |
Nov 2023 26 | Nov 2023 | 26 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2025 14 | Feb 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iZotope NPS by Gender
iZotope's NPS was rated -9 by Male customers on Comparably.
Male
-9
iZotope's NPS was rated -9 by Male customers on Comparably.
33%
Promoters
25%
Passives
42%
Detractors
Female
N/A
iZotope's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
iZotope NPS by Age
iZotope's NPS was rated 67 points by customers ages 26-30 on Comparably.
iZotope NPS by Usage
iZotope's NPS was rated 57 points by customers who have used iZotope's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 57 | 2 to 5 Years | 57 |
iZotope Customer Reviews
Out of the 3 iZotope customer reviews 1 was positive and 2 were constructive. iZotope customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
iZotope Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of iZotope users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iZotope Customer Loyalty Score by Gender
iZotope's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of iZotope.
Male
70%
Yes
Female
N/A
Yes
iZotope Customer Loyalty Score by Age
iZotope's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of iZotope.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
iZotope Customer Loyalty Score by Usage
iZotope's Customer Loyalty score was rated 87% by customers who have used iZotope's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
iZotope Product Quality
3.6/5
iZotope has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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iZotope Product Information
iZotope’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://izotope.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
Mobile App
SaaS
Quick Insights into iZotope Product Quality
iZotope's Product Quality score was rated highest by customers ages 26-30.
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Ranked iZotope Product Quality the Highest
iZotope Product Quality Score by Gender
iZotope's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of iZotope.
Male
3.4/5
Female
N/A
iZotope Product Quality Score by Age
iZotope's Product Quality score was rated 4.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of iZotope.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
iZotope Product Quality Score by Usage
iZotope's Product Quality score was rated 4.2 stars by customers who have used iZotope's products/services for 2 to 5 Years.
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iZotope Pricing
iZotope ROI & Value For Money
3.7/5
iZotope has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into iZotope ROI
iZotope's ROI score was rated highest by customers ages 26-30.
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Ranked iZotope ROI the Highest
iZotope ROI Score by Gender
iZotope's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of iZotope.
Male
3.5/5
Female
N/A
iZotope ROI Score by Age
iZotope's ROI score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of iZotope.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
iZotope ROI Score by Usage
iZotope's ROI score was rated 4.5 stars by customers who have used iZotope's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
iZotope Customer Satisfaction (CSAT)
iZotope Customer Satisfaction (CSAT) Score
58 / 100
iZotope has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into iZotope Customer Satisfaction
iZotope's Customer Satisfaction score was rated highest by Male customers.
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Ranked iZotope Customer Satisfaction the Highest
iZotope Customer Satisfaction Score by Gender
iZotope's Customer Satisfaction score was rated 43 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of iZotope.
43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
iZotope Customer Service
3.2/5
iZotope has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About iZotope's Customer Service
Address
60 Hampshire Street, Cambridge, MA 02139
Website
http://izotope.com
iZotope's Social Links
Quick Insights into iZotope Customer Service
iZotope's Customer Service score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked iZotope's Customer Service score.
Ranked iZotope Customer Service the Highest
iZotope Customer Service Score by Gender
iZotope's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of iZotope.
Male
2.9/5
Female
N/A
iZotope Customer Service Score by Age
iZotope's Customer Service score was rated 4.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of iZotope.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
iZotope Customer Service Score by Usage
iZotope's Customer Service score was rated 4.2 stars by customers who have used iZotope's products/services for 2 to 5 Years.
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iZotope as an Employer
2.5/5
iZotope has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
iZotope scored a 15 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of iZotope would recommend the brand to a friend. ENPS measures how likely iZotope employees would recommend working at iZotope to a friend.
Net Promoter Score
15
NPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
