29
NPS
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J Sainsbury
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About J Sainsbury's Brand
Operator of grocery and food retailing chain in United Kingdom. The company's grocery and food retailing chain offer various food and non-food products including packaged groceries such as tea and sugar and services, enabling the customers to get access to all type of food products from the company's retail store. It operates convenience and supermarkets through three segments: retailing, financial services and rroperty investments under the Sainsbury's brand.
Brand at a Glance
77%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
J Sainsbury NPS
J Sainsbury's Net Promoter Score (NPS) is a 29 with 47% Promoters, 35% Passives, and 18% Detractors. Net Promoter Score tracks whether J Sainsbury's customers would recommend using the product based on a scale of -100 to 100.
J Sainsbury Overall NPS
| 47% | Promoters |
|---|---|
| 35% | Passives |
| 18% | Detractors |
J Sainsbury NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 14 | Feb 2024 | 14 |
Apr 2024 13 | Apr 2024 | 13 |
Jun 2024 22 | Jun 2024 | 22 |
Jul 2024 30 | Jul 2024 | 30 |
Oct 2024 18 | Oct 2024 | 18 |
Apr 2025 17 | Apr 2025 | 17 |
Oct 2025 27 | Oct 2025 | 27 |
Nov 2025 20 | Nov 2025 | 20 |
Apr 2026 30 | Apr 2026 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
J Sainsbury NPS by Gender
J Sainsbury's NPS was rated -25 by Male customers on Comparably.
Male
-25
J Sainsbury's NPS was rated -25 by Male customers on Comparably.
0%
Promoters
75%
Passives
25%
Detractors
Female
N/A
J Sainsbury's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
J Sainsbury NPS by Ethnicity
J Sainsbury's NPS was rated 67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 67 | Other | 67 |
J Sainsbury NPS by Usage
J Sainsbury's NPS was rated 33 points by customers who have used J Sainsbury's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 33 | 5 to 10 Years | 33 |
J Sainsbury Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of J Sainsbury users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
J Sainsbury Customer Loyalty Score by Gender
J Sainsbury's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of J Sainsbury.
Male
78%
Yes
Female
N/A
Yes
J Sainsbury Customer Loyalty Score by Ethnicity
J Sainsbury's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of J Sainsbury.
100
out of 100
Other
J Sainsbury Customer Loyalty Score by Usage
J Sainsbury's Customer Loyalty score was rated 100% by customers who have used J Sainsbury's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
J Sainsbury Product Quality
4.1/5
J Sainsbury has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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J Sainsbury Product Information
J Sainsbury’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.j-sainsbury.co.uk
- Company Size
- 10,000+ Employees
Quick Insights into J Sainsbury Product Quality
J Sainsbury's Product Quality score was rated highest by customers who have used J Sainsbury's products/services for 5 to 10 Years.
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Ranked J Sainsbury Product Quality the Highest
J Sainsbury Product Quality Score by Gender
J Sainsbury's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
J Sainsbury Product Quality Score by Ethnicity
J Sainsbury's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of J Sainsbury.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
J Sainsbury Product Quality Score by Usage
J Sainsbury's Product Quality score was rated 4.3 stars by customers who have used J Sainsbury's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
J Sainsbury Pricing
J Sainsbury ROI & Value For Money
3.5/5
J Sainsbury has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into J Sainsbury ROI
J Sainsbury's ROI score was rated highest by Other customers.
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Ranked J Sainsbury ROI the Highest
J Sainsbury ROI Score by Gender
J Sainsbury's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of J Sainsbury.
Male
2.9/5
Female
N/A
J Sainsbury ROI Score by Ethnicity
J Sainsbury's ROI score was rated 3.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of J Sainsbury.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.6 | Other | 3.6 |
J Sainsbury ROI Score by Usage
J Sainsbury's ROI score was rated 3.1 stars by customers who have used J Sainsbury's products/services for 5 to 10 Years.
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J Sainsbury Customer Satisfaction (CSAT)
J Sainsbury Customer Satisfaction (CSAT) Score
100 / 100
J Sainsbury has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into J Sainsbury Customer Satisfaction
J Sainsbury's Customer Satisfaction score was rated highest by customers who have used J Sainsbury's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked J Sainsbury's Customer Satisfaction.
Ranked J Sainsbury Customer Satisfaction the Highest
J Sainsbury Customer Satisfaction Score by Gender
J Sainsbury's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of J Sainsbury.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
J Sainsbury Customer Satisfaction Score by Ethnicity
CSAT according to Other
J Sainsbury's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of J Sainsbury.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
J Sainsbury Customer Satisfaction Score by Usage
J Sainsbury's Customer Satisfaction score was rated 100 points by customers who have used J Sainsbury's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
J Sainsbury Customer Service
3.6/5
J Sainsbury has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About J Sainsbury's Customer Service
Address
33 Holborn, London, EC1N 2HT Bahamas
Website
www.j-sainsbury.co.uk
Phone Number
7
Quick Insights into J Sainsbury Customer Service
J Sainsbury's Customer Service score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked J Sainsbury's Customer Service score.
Ranked J Sainsbury Customer Service the Highest
J Sainsbury Customer Service Score by Gender
J Sainsbury's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of J Sainsbury.
Male
2.7/5
Female
N/A
J Sainsbury Customer Service Score by Ethnicity
J Sainsbury's Customer Service score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of J Sainsbury.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
J Sainsbury Customer Service Score by Usage
J Sainsbury's Customer Service score was rated 3.6 stars by customers who have used J Sainsbury's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
J Sainsbury as an Employer
Consumer vs. Employees
J Sainsbury scored a 29 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of J Sainsbury would recommend the brand to a friend. ENPS measures how likely J Sainsbury employees would recommend working at J Sainsbury to a friend.
Net Promoter Score
29
NPS Score
| 47% | Promoters |
|---|---|
| 35% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
