0
NPS
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Brand Page
JA Interactive
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About JA Interactive's Brand
JA Interactive offers managed and self-service text message marketing solutions to clients in a variety of industries throughout the U.S.A.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
JA Interactive NPS
JA Interactive's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether JA Interactive's customers would recommend using the product based on a scale of -100 to 100.
JA Interactive Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
JA Interactive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JA Interactive Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of JA Interactive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JA Interactive Product Quality
4/5
JA Interactive has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock JA Interactive's overall Product Quality score rated by its users and customers.
JA Interactive Product Information
JA Interactive’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.jatxt.com
- Company Size
- 1-10 Employees
Industry
Tech
AdTech
Mobile App
On Demand
Social
JA Interactive Pricing
JA Interactive ROI & Value For Money
4/5
JA Interactive has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock JA Interactive's overall ROI score rated by its users and customers.
JA Interactive Customer Satisfaction (CSAT)
JA Interactive Customer Satisfaction (CSAT) Score
100 / 100
JA Interactive has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JA Interactive Customer Service
4/5
JA Interactive has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock JA Interactive's overall Customer Service score rated by its users and customers.
About JA Interactive's Customer Service
Address
2403 Sidney Street, Suite 200, Pittsburgh, PA
Website
http://www.jatxt.com
Phone Number
888-932-0999
JA Interactive as an Employer
Consumer vs. Employees
JA Interactive scored a 0 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of JA Interactive would recommend the brand to a friend. ENPS measures how likely JA Interactive employees would recommend working at JA Interactive to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
