33
NPS
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Jabil Circuit
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About Jabil Circuit's Brand
Brand at a Glance
91%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Jabil Circuit NPS
Jabil Circuit's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether Jabil Circuit's customers would recommend using the product based on a scale of -100 to 100.
Jabil Circuit Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
Jabil Circuit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Oct 2020 50 | Oct 2020 | 50 |
Nov 2020 0 | Nov 2020 | 0 |
Jun 2021 25 | Jun 2021 | 25 |
Jul 2021 40 | Jul 2021 | 40 |
Oct 2021 49 | Oct 2021 | 49 |
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 33 | Jan 2022 | 33 |
Sep 2024 20 | Sep 2024 | 20 |
Dec 2024 27 | Dec 2024 | 27 |
Oct 2025 33 | Oct 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jabil Circuit Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Jabil Circuit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jabil Circuit Product Quality
4/5
Jabil Circuit has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Jabil Circuit Product Information
Jabil Circuit’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.jabil.com/
Jabil Circuit Pricing
Jabil Circuit ROI & Value For Money
3.8/5
Jabil Circuit has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Jabil Circuit Customer Satisfaction (CSAT)
Jabil Circuit Customer Satisfaction (CSAT) Score
100 / 100
Jabil Circuit has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jabil Circuit Customer Service
3.8/5
Jabil Circuit has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Jabil Circuit's Customer Service
Website
https://www.jabil.com/
Jabil Circuit as an Employer
3.9/5
Jabil Circuit has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Jabil Circuit scored a 33 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Jabil Circuit would recommend the brand to a friend. ENPS measures how likely Jabil Circuit employees would recommend working at Jabil Circuit to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 50% | Promoters |
|---|---|
| 26% | Passive |
| 24% | Detractors |
