100
NPS
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Jack Daniels
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About Jack Daniels' Brand
This isn't a history lesson. This is a story about independence and craftsmanship using years as chapters.
Brand at a Glance
68%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Jack Daniels NPS
Jack Daniels's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Jack Daniels's customers would recommend using the product based on a scale of -100 to 100.
Jack Daniels Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Jack Daniels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jack Daniels Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Jack Daniels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jack Daniels Product Quality
4.2/5
Jack Daniels has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Jack Daniels Product Information
Jack Daniels’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.jackdaniels.com/
Jack Daniels Pricing
Jack Daniels ROI & Value For Money
4.1/5
Jack Daniels has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Jack Daniels Customer Satisfaction (CSAT)
Jack Daniels Customer Satisfaction (CSAT) Score
100 / 100
Jack Daniels has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jack Daniels Customer Service
4.1/5
Jack Daniels has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Jack Daniels's Customer Service
Address
Route 1, Lynchburg, TN 37352
Website
http://www.jackdaniels.com/
Phone Number
(931) 759-6223
Consumer vs. Employees
Jack Daniels scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Jack Daniels would recommend the brand to a friend. ENPS measures how likely Jack Daniels employees would recommend working at Jack Daniels to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
