57
NPS
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Jack Morton Worldwide
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About Jack Morton Worldwide's Brand
Jack Morton Worldwide is an American multinational brand experience agency.
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Jack Morton Worldwide NPS
Jack Morton Worldwide's Net Promoter Score (NPS) is a 57 with 57% Promoters, 43% Passives, and 0% Detractors. Net Promoter Score tracks whether Jack Morton Worldwide's customers would recommend using the product based on a scale of -100 to 100.
Jack Morton Worldwide Overall NPS
| 57% | Promoters |
|---|---|
| 43% | Passives |
| 0% | Detractors |
Jack Morton Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Apr 2023 33 | Apr 2023 | 33 |
May 2024 50 | May 2024 | 50 |
Feb 2025 60 | Feb 2025 | 60 |
Nov 2025 50 | Nov 2025 | 50 |
Jan 2026 57 | Jan 2026 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jack Morton Worldwide Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Jack Morton Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jack Morton Worldwide Product Quality
3/5
Jack Morton Worldwide has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Jack Morton Worldwide's overall Product Quality score rated by its users and customers.
Jack Morton Worldwide Product Information
Jack Morton Worldwide’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.jackmorton.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Jack Morton Worldwide Pricing
Jack Morton Worldwide ROI & Value For Money
3.7/5
Jack Morton Worldwide has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Jack Morton Worldwide Customer Satisfaction (CSAT)
Jack Morton Worldwide Customer Satisfaction (CSAT) Score
50 / 100
Jack Morton Worldwide has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jack Morton Worldwide Customer Service
3.8/5
Jack Morton Worldwide has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Jack Morton Worldwide's Customer Service
Address
142 Berkeley Street, Boston, MA 02116
Website
http://www.jackmorton.com/
Jack Morton Worldwide as an Employer
4.5/5
Jack Morton Worldwide has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jack Morton Worldwide scored a 57 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Jack Morton Worldwide would recommend the brand to a friend. ENPS measures how likely Jack Morton Worldwide employees would recommend working at Jack Morton Worldwide to a friend.
Net Promoter Score
57
NPS Score
| 57% | Promoters |
|---|---|
| 43% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
