19
NPS
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Jackpocket
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About Jackpocket's Brand
Jackpocket is a mobile-first startup helping to modernize state lotteries.
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Jackpocket NPS
Jackpocket's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Jackpocket's customers would recommend using the product based on a scale of -100 to 100.
Jackpocket Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Jackpocket NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Feb 2023 50 | Feb 2023 | 50 |
Jul 2023 60 | Jul 2023 | 60 |
Dec 2023 67 | Dec 2023 | 67 |
Sep 2024 43 | Sep 2024 | 43 |
Oct 2024 25 | Oct 2024 | 25 |
Dec 2024 33 | Dec 2024 | 33 |
Nov 2025 30 | Nov 2025 | 30 |
Jan 2026 18 | Jan 2026 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jackpocket Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Jackpocket users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jackpocket Product Quality
3.2/5
Jackpocket has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jackpocket's overall Product Quality score rated by its users and customers.
Jackpocket Product Information
Jackpocket’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://jackpocket.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Gaming
Mobile App
Jackpocket Pricing
Jackpocket ROI & Value For Money
3.2/5
Jackpocket has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Jackpocket Customer Satisfaction (CSAT)
Jackpocket Customer Satisfaction (CSAT) Score
64 / 100
Jackpocket has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jackpocket Customer Service
3.2/5
Jackpocket has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jackpocket's overall Customer Service score rated by its users and customers.
About Jackpocket's Customer Service
Address
8 W. 40th Street, New York City, NY 10018
Website
http://jackpocket.com
Phone Number
646-755-7070
Jackpocket's Social Links
Jackpocket as an Employer
4.1/5
Jackpocket has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Jackpocket scored a 19 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Jackpocket would recommend the brand to a friend. ENPS measures how likely Jackpocket employees would recommend working at Jackpocket to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 81% | Promoters |
|---|---|
| 0% | Passive |
| 19% | Detractors |
