-100
NPS
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Jackpot
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About Jackpot's Brand
Since its launch in 2016, Jackpot.com has become a world leader in the online lottery sector, with the goal of fundamentally changing the lottery experience through innovation and variety. Besides offering players the opportunity to bet on the outcomes of the world’s biggest lotteries, Jackpot.com offers an enriched gaming experience through casino games, scratchcards, and instant win games. In the US, Jackpot is on a mission to fundamentally change the hundred-billion-dollar lottery industry. Jackpot brings verified, official state lottery tickets online by leveraging its digital platform and proprietary technology to give customers the ability to play anytime, anywhere via a user-friendly mobile app or desktop experience.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2/5
Customer Service
Jackpot NPS
Jackpot's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Jackpot's customers would recommend using the product based on a scale of -100 to 100.
Jackpot Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Jackpot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jackpot Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Jackpot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jackpot Product Quality
4/5
Jackpot has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Jackpot's overall Product Quality score rated by its users and customers.
Jackpot Product Information
Jackpot’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.jackpot.com/
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Jackpot Pricing
Jackpot ROI & Value For Money
2/5
Jackpot has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jackpot's overall ROI score rated by its users and customers.
Jackpot Customer Satisfaction (CSAT)
Jackpot Customer Satisfaction (CSAT) Score
100 / 100
Jackpot has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jackpot Customer Service
2/5
Jackpot has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jackpot's overall Customer Service score rated by its users and customers.
About Jackpot's Customer Service
Address
2261 Market St, San Francisco, CA 94114
Website
https://www.jackpot.com/
Jackpot's Social Links
Jackpot as an Employer
4.7/5
Jackpot has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jackpot scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Jackpot would recommend the brand to a friend. ENPS measures how likely Jackpot employees would recommend working at Jackpot to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 74% | Promoters |
|---|---|
| 19% | Passive |
| 7% | Detractors |
