17
NPS
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Jackson Family Wines
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About Jackson Family Wines' Brand
Jackson Family Wines is a California-based wine company.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Jackson Family Wines NPS
Jackson Family Wines's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Jackson Family Wines's customers would recommend using the product based on a scale of -100 to 100.
Jackson Family Wines Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Jackson Family Wines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 25 | Feb 2024 | 25 |
Jun 2024 40 | Jun 2024 | 40 |
Jan 2026 17 | Jan 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jackson Family Wines Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Jackson Family Wines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jackson Family Wines Product Quality
3.5/5
Jackson Family Wines has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Jackson Family Wines Product Information
Jackson Family Wines’s product quality score is a 3.5 out of 5 as rated by its users and customers.
Industry
Tech
Food and Beverages
Jackson Family Wines Pricing
Jackson Family Wines ROI & Value For Money
3.6/5
Jackson Family Wines has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Jackson Family Wines Customer Satisfaction (CSAT)
Jackson Family Wines Customer Satisfaction (CSAT) Score
75 / 100
Jackson Family Wines has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jackson Family Wines Customer Service
4/5
Jackson Family Wines has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Jackson Family Wines's Customer Service
Address
425 Aviation Blvd, Santa Rosa, CA 95403
Website
http://www.jacksonfamilywines.com
Jackson Family Wines as an Employer
2.5/5
Jackson Family Wines has a 2.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Jackson Family Wines scored a 17 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Jackson Family Wines would recommend the brand to a friend. ENPS measures how likely Jackson Family Wines employees would recommend working at Jackson Family Wines to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
