-51
NPS
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Jackson Hewitt
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About Jackson Hewitt's Brand
Jackson Hewitt offers federal and state income tax preparation.
Brand at a Glance
63%
Customer Loyalty
1.9/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Jackson Hewitt NPS
Jackson Hewitt's Net Promoter Score (NPS) is a -51 with 23% Promoters, 3% Passives, and 74% Detractors. Net Promoter Score tracks whether Jackson Hewitt's customers would recommend using the product based on a scale of -100 to 100.
Jackson Hewitt Overall NPS
| 23% | Promoters |
|---|---|
| 3% | Passives |
| 74% | Detractors |
Jackson Hewitt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -48 | May 2024 | -48 |
Jul 2024 -46 | Jul 2024 | -46 |
Aug 2024 -46 | Aug 2024 | -46 |
Dec 2024 -49 | Dec 2024 | -49 |
Jan 2025 -49 | Jan 2025 | -49 |
Feb 2025 -49 | Feb 2025 | -49 |
Mar 2025 -51 | Mar 2025 | -51 |
Apr 2025 -51 | Apr 2025 | -51 |
May 2025 -51 | May 2025 | -51 |
Jun 2025 -51 | Jun 2025 | -51 |
Jul 2025 -51 | Jul 2025 | -51 |
Sep 2025 -53 | Sep 2025 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jackson Hewitt NPS by Gender
Male customers rated Jackson Hewitt's NPS 10 points higher than Female customers.
Male
-60
Jackson Hewitt's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-70
Jackson Hewitt's NPS was rated -70 by Female customers on Comparably.
13%
Promoters
4%
Passives
83%
Detractors
Jackson Hewitt NPS by Ethnicity
Jackson Hewitt's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Native American -100 | Native American | -100 |
Other -78 | Other | -78 |
Jackson Hewitt NPS by Age
Jackson Hewitt's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Jackson Hewitt NPS by Usage
Jackson Hewitt's NPS was rated the highest by customers who have used Jackson Hewitt's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -68 | 1 to 2 Years | -68 |
2 to 5 Years -51 | 2 to 5 Years | -51 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -20 | Over 10 Years | -20 |
Jackson Hewitt Customer Reviews
Out of the 19 Jackson Hewitt customer reviews 7 were positive and 12 were constructive. Jackson Hewitt customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jackson Hewitt Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Jackson Hewitt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jackson Hewitt Customer Loyalty Score by Gender
Female customers rated Jackson Hewitt's Customer Loyalty score 7% higher than Male customers.
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Male
57%
Yes
Female
64%
Yes
Jackson Hewitt Customer Loyalty Score by Ethnicity
Jackson Hewitt's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jackson Hewitt.
65
out of 100
Caucasian
40
out of 100
Hispanic or Latino
76
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
70
out of 100
Native American
30
out of 100
Other
Jackson Hewitt Customer Loyalty Score by Age
Jackson Hewitt's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
26-30 46% | 26-30 | 46% |
31-35 70% | 31-35 | 70% |
36-40 87% | 36-40 | 87% |
41-45 61% | 41-45 | 61% |
46-50 78% | 46-50 | 78% |
51-55 60% | 51-55 | 60% |
56-60 64% | 56-60 | 64% |
61-65 64% | 61-65 | 64% |
66+ 46% | 66+ | 46% |
Jackson Hewitt Customer Loyalty Score by Usage
Jackson Hewitt's Customer Loyalty score was rated the highest by customers who have used Jackson Hewitt's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jackson Hewitt Customer Loyalty Score by Industry
Jackson Hewitt's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Jackson Hewitt Product Quality
1.9/5
Jackson Hewitt has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Jackson Hewitt Product Information
Jackson Hewitt’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Jackson Hewitt's product the highest. Reviewers from the Tech industry rated Jackson Hewitt the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
FinTech
Quick Insights into Jackson Hewitt Product Quality
Jackson Hewitt's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Jackson Hewitt Product Quality the Highest
Ranked Jackson Hewitt Product Quality the Lowest
Jackson Hewitt Product Quality Score by Gender
Male customers rated Jackson Hewitt's Product Quality score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Jackson Hewitt Product Quality Score by Ethnicity
Jackson Hewitt's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jackson Hewitt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Jackson Hewitt Product Quality Score by Age
Jackson Hewitt's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jackson Hewitt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.6 | 26-30 | 1.6 |
31-35 3.1 | 31-35 | 3.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.5 | 61-65 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Jackson Hewitt Product Quality Score by Usage
Jackson Hewitt's Product Quality score was rated the highest by customers who have used Jackson Hewitt's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jackson Hewitt Product Quality Score by Industry
Jackson Hewitt's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Jackson Hewitt Pricing
Jackson Hewitt ROI & Value For Money
1.7/5
Jackson Hewitt has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Jackson Hewitt Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from Jackson Hewitt.
Quick Insights into Jackson Hewitt ROI
Jackson Hewitt's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Jackson Hewitt ROI the Highest
Ranked Jackson Hewitt ROI the Lowest
Jackson Hewitt ROI Score by Gender
Male customers rated Jackson Hewitt's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Jackson Hewitt ROI Score by Ethnicity
Jackson Hewitt's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jackson Hewitt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Jackson Hewitt ROI Score by Age
Jackson Hewitt's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jackson Hewitt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.6 | 26-30 | 1.6 |
31-35 4.1 | 31-35 | 4.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.4 | 61-65 | 2.4 |
66+ 1.5 | 66+ | 1.5 |
Jackson Hewitt ROI Score by Usage
Jackson Hewitt's ROI score was rated the highest by customers who have used Jackson Hewitt's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jackson Hewitt ROI Score by Industry
Jackson Hewitt's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Jackson Hewitt Customer Satisfaction (CSAT)
Jackson Hewitt Customer Satisfaction (CSAT) Score
22 / 100
Jackson Hewitt has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
4%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
66%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jackson Hewitt Customer Satisfaction
Jackson Hewitt's Customer Satisfaction score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by Native American customers.
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Ranked Jackson Hewitt Customer Satisfaction the Highest
Ranked Jackson Hewitt Customer Satisfaction the Lowest
Jackson Hewitt Customer Satisfaction Score by Gender
Male customers rated Jackson Hewitt's Customer Satisfaction score 12 points higher than Female customers.
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27 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 59% |
15 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 74% |
Jackson Hewitt Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jackson Hewitt's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
11%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
78%
CSAT according to Hispanic or Latino
Jackson Hewitt's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Jackson Hewitt's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
27%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
53%
CSAT according to Asian or Pacific Islander
Jackson Hewitt's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Native American
Jackson Hewitt's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Jackson Hewitt's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jackson Hewitt.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
56%
Jackson Hewitt Customer Satisfaction Score by Age
Jackson Hewitt's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 66% | |||||||||||||||
| 36-40 | 8% | |||||||||||||||
| 41-45 | 14% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 7% |
Jackson Hewitt Customer Satisfaction Score by Usage
Jackson Hewitt's Customer Satisfaction score was rated the highest by customers who have used Jackson Hewitt's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jackson Hewitt Customer Satisfaction Score by Industry
Jackson Hewitt's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Jackson Hewitt Customer Satisfaction Score by Industry",
"text": "Jackson Hewitt's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Jackson Hewitt's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Accounting",
"groupId": 495,
"score": 49,
"stars": 0,
"csatScore": 49,
"text": "Jackson Hewitt's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 49
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Jackson Hewitt's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Jackson Hewitt's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Jackson Hewitt's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Jackson Hewitt's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Jackson Hewitt's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Jackson Hewitt Customer Service
1.7/5
Jackson Hewitt has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Jackson Hewitt's Customer Service
Address
Jersey City, NJ
Website
https://www.jacksonhewitt.com/own-a-franchise/
Phone Number
973-630-1040
Quick Insights into Jackson Hewitt Customer Service
Jackson Hewitt's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Jackson Hewitt's Customer Service score.
Ranked Jackson Hewitt Customer Service the Highest
Ranked Jackson Hewitt Customer Service the Lowest
Jackson Hewitt Customer Service Score by Gender
Male customers rated Jackson Hewitt's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jackson Hewitt.
Male
1.9/5
Female
1.5/5
Jackson Hewitt Customer Service Score by Ethnicity
Jackson Hewitt's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jackson Hewitt.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Native American 1.5 | Native American | 1.5 |
Other 1.6 | Other | 1.6 |
Jackson Hewitt Customer Service Score by Age
Jackson Hewitt's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jackson Hewitt.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.6 | 26-30 | 1.6 |
31-35 3 | 31-35 | 3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.4 | 61-65 | 2.4 |
66+ 1.5 | 66+ | 1.5 |
Jackson Hewitt Customer Service Score by Usage
Jackson Hewitt's Customer Service score was rated the highest by customers who have used Jackson Hewitt's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jackson Hewitt Customer Service Score by Industry
Jackson Hewitt's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Jackson Hewitt as an Employer
2.8/5
Jackson Hewitt has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Jackson Hewitt scored a -51 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Jackson Hewitt would recommend the brand to a friend. ENPS measures how likely Jackson Hewitt employees would recommend working at Jackson Hewitt to a friend.
Net Promoter Score
-51
NPS Score
| 23% | Promoters |
|---|---|
| 3% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 30% | Promoters |
|---|---|
| 16% | Passive |
| 54% | Detractors |
